Claire Byrne

• Maintain primary contact with a portfolio of brokers in NSW.
• Proactively identify new business opportunities and develop a calling program and face-to-face meetings.
• Foster existing relationships and identify new prospects within NSW.
• Develop growth strategies focused on financial gain and broker satisfaction.
• Provide educational opportunities to brokers to assist them grow their business.
• Work closely with Aggregators to resolve complex lending scenarios.
• Promote Thinktank and it's white label brands at PD Days and broker meetings.
• Credit Analysis: Complete lending applications for business borrowers up to $8 million.
• Risk Management: Provide recommendations for pricing discretions and manage credit risks.

• Assisted Relationship Managers in maintaining relationships with brokers.
• Conducted credit analysis and ensured compliance with company policies and legislation.

• Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Instructed and liaise with valuers in relation to property valuations.
• Instructed and liaise with panel solicitors on the preparation of mortgage documentation and settlement.

• Sales Target of $17.5m for FY2014 across 2 major client relationships in the commercial gym equipment and telecommunications equipment industry
• Achieved 101% of annual target and grew total sales volumes in by 21% of prior corresponding period
• Managed and closed out large commercial solar and lighting leasing transaction for sustainability project of listed REIT - $1.0m
• Drive closure of sales pipeline and follow-up of outstanding pre settlement conditions
• Agreeing engagement strategy with Key Decision (Head of Sales and CEO) and conduct quarterly business reviews
• Maintaining and updating account plans and monitoring Key Performance Indicators (new business penetration rates, profitability, and compliance with original commercial terms).
• Managing all client sales activities through CRM system, Microsoft Dynamics (call activity, meetings and proposals and opportunity management)
• Managing customer applications for new business. Ensuring complete information on application to enable rapid decisioning by credit team and sourcing / following up additional information where necessary.
• Initial key contact point for any customer escalations and collections issues.

Preparing sales related customer correspondence including quotes, proposals, letters of offer

• Order and review property valuations
• Provide property and loan to value recommendations for residential properties
• Determine suitability of residential properties for bank security
• Provide general property consultancy advice to the branch network
• Manage and maintain constructive and professional relationships with the bank’s panel valuers, quantity surveyors and RP Data
• Managing requests for mortgagee approvals for subdivisions, title consolidations, easements and boundary adjustments
• Assist management of mortgagee in possession properties through the sales process
• Review and resolve customer valuation appeals and provide recommendations
• Manage RP Data valuation ordering system and Residential and Commercial property research filing
• Assist Property Risk Manager with timely market research, report writing and presentation preparation

• Coordinate and support up to 8 Sales and BD employees nationally
• Preparation and submission of credit applications for review by the credit team
• Preparation of client transaction documentation and liaising directly with clients on outstanding documentation or conditions precedent
• Ensuring security perfection and compliance with internal policies, government legislation, approvals issued by credit management and legal counsel
• Work closely with functional areas to manage progress of transactions internally through the operations, legal and credit teams
• Manage client expectations daily to successfully close out customer transactions
• Field and action enquiries from internal and external customers, including problem resolution.
• Prepare daily settlement reports for the General Manager Sales
• Utilise core sales CRM system, Salesforce.com, to track process flow whilst ensuring data accuracy
• Involved as a member of project teams for Business Continuity Management, National Consumer Credit Protection regulation implementation, office relocation and new business programs

Final checking of transaction documentation to enable settlement within SLAs