Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Claire Camilleri

Greenvale,Victoria

Summary

Proactive and reliable professional with extensive experience in sales, logistics, and office management. Proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in project management, quality compliance, and team leadership. Proactive problem-solver with a strong work ethic and positive attitude. Committed to community engagement and continuous development, currently advancing education in business administration. Proficient in Microsoft Office, CRM systems, and quick to learn regulatory and compliance procedures. Passionate about supporting community growth through harmony and compassion.

Overview

21
21
years of professional experience

Work History

Sales and Logistics Manager

WASCA (Washers and Stamped Components Australia Pty Ltd)
Rowville
01.2018 - 01.2024
  • Directed and managed the sales and logistics operations, ensuring alignment with company objectives
  • Developed and executed sales strategies that increased revenue by 20%
  • Fostered and maintained strong customer relationships, leading to increased customer satisfaction and loyalty
  • Coordinated with external stakeholders including third-party certification bodies, clients, and regulators to ensure compliance and quality standards
  • Oversaw the company's quality compliance plan, including conducting internal and external audits
  • Trained and mentored administration staff, enhancing their skills and performance through regular feedback and training sessions
  • Conducted market research to identify new product opportunities and managed approved projects within budget and timelines
  • Successfully launched three new product lines, contributing to a 15% increase in market share.

Sales Office Manager

WASCA (Washers and Stamped Components Australia Pty Ltd)
01.2010 - 01.2018
  • Supervised the sales office operations, providing support in marketing and sales activities
  • Managed administrative tasks such as multitasking between phone calls, emails, and rostering to ensure efficient office operations
  • Implemented and reported improvements in the Quality Management System, leading to enhanced operational efficiency
  • Coordinated and facilitated weekly team meetings to discuss targets, performance, and strategic initiatives
  • Developed and maintained a high level of customer satisfaction through effective communication and problem-solving skills.

Office Administrator

WASCA (Washers and Stamped Components Australia Pty Ltd)
01.2009 - 01.2010
  • Handled administrative duties, ensuring smooth office operations
  • Assisted in the preparation and filing of paperwork including quotes, orders, and certificates, maintaining a high level of accuracy
  • Supported senior management with scheduling, correspondence, and project coordination.

Fully Qualified Hairdresser and Salon Manager

Roots To Tips Hair Design
01.2003 - 01.2009
  • Managed the daily operations of a small salon, providing high-quality hairdressing services to a diverse clientele
  • Oversaw administrative tasks including staff rostering, client scheduling, inventory control, and compliance with OH&S requirements
  • Developed and executed marketing strategies to attract and retain clients, resulting in a 30% increase in customer base
  • Fostered a welcoming and professional environment, supporting the local community through exceptional service and engagement
  • Trained junior stylists, enhancing their skills and ensuring a consistent level of service quality
  • Organized and managed promotional events, increasing salon visibility and customer engagement.

Education

Graduate Certificate of Masters of Business Administration (In Progress) -

Torrens University

Certificate III in Hairdressing -

University of Ballarat
01.2006

Bachelor of Arts - Anthropology and History

Deakin University
01.2001

Certificate of Integration Aide -

Gordon Institute of Geelong

Self Defence Course for Women -

Geelong

Certificate III in Tourism Management -

Southeast Institute of TAFE
Mt Gambier, SA

Skills

  • Policy Development: Skilled in assisting, creating and implementing service policies and procedures tailored to the organization’s needs
  • Complaint Management: Proficient in handling complaints and escalations promptly and resolving complex issues within the organizational framework
  • Service Delivery: Strong understanding of service delivery skills, including effective communication, active listening, empathy, and conflict resolution
  • Ability to Learn Legal Procedures: Possess the ability to quickly learn and understand local laws, relevant legislation, and procedures for enforcement actions
  • Conflict Resolution: Experienced in managing difficult customer situations and resolving conflicts while maintaining professionalism and adhering to organizational guidelines
  • Relationship Building: Strong ability to foster collaboration, cooperation, and partnerships with colleagues, other departments, and community members

Hobbies and Interests

  • Passionate about integrating creativity and strategic thinking into professional roles to drive innovation and efficiency.
  • Dedicated to staff development and continuous improvement, fostering a culture of learning and growth within teams.
  • Committed to lifelong learning and skill development in both professional and personal areas, with a keen interest in emerging business trends and technologies.
  • Enjoy participating in community events and volunteering, particularly in initiatives related to education and social welfare.

References

Available upon request

Timeline

Sales and Logistics Manager

WASCA (Washers and Stamped Components Australia Pty Ltd)
01.2018 - 01.2024

Sales Office Manager

WASCA (Washers and Stamped Components Australia Pty Ltd)
01.2010 - 01.2018

Office Administrator

WASCA (Washers and Stamped Components Australia Pty Ltd)
01.2009 - 01.2010

Fully Qualified Hairdresser and Salon Manager

Roots To Tips Hair Design
01.2003 - 01.2009

Graduate Certificate of Masters of Business Administration (In Progress) -

Torrens University

Certificate III in Hairdressing -

University of Ballarat

Bachelor of Arts - Anthropology and History

Deakin University

Certificate of Integration Aide -

Gordon Institute of Geelong

Self Defence Course for Women -

Geelong

Certificate III in Tourism Management -

Southeast Institute of TAFE

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Claire Camilleri