Claire Castle
Brighton,Tasmania
Summary
Dedicated and adaptable professional Medical Receptionist with experience working with in health care. A desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Capable of collaborating effectively with teams. Seeking an opportunity to enhance abilities with contributing to company growth.
Overview
10
10
years of professional experience
Work History
CALL HANDLER
GP Assist - Better Medical
Rosny Park, Tasmania
07.2024 - Current
- Received all inbound calls from Tasmanian health professionals including Community Hospitals, Residential aged care facilities, pathology, ambulance, and police seeking this service.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
- Utilized multiple computer applications such as Adastra and My Health Link to maintain records of all incoming patient data.
- Performed general administrative duties such as filing documents, photocopying materials.
- Ensured that all communication systems were functioning properly at all times.
- Completed connections between callers, departments and professionals.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Took messages from callers and accurately relayed details to intended staff.
- Entered Patient demographics into system software received from health professionals
MEDICAL RECEPTIONIST
After Hours Doctors - Derwent Park
Derwent Park, Tasmania
04.2022 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with patients with compassion while keeping medical information private.
MEDICAL RECEPTIONIST
Aboriginal Health Service - Hobart
Hobart, Tasmania
10.2018 - 05.2019
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Provide knowledge to the indigenous community on other service's that they are available to access.
Dental Assistant
Dr J. A. Chau Dental Surgeon
Hobart, Tasmanania
10.2014 - 02.2018
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Documented patient records with procedures performed and added notes taken to charts.
Education
Certificate III Dental Assisting -
Skills
- Workflow Coordination
- Appointment Scheduling
- Confidential Document Control
- Medical Terminology
- Teamwork and Collaboration
- Medical Records Management
- Multi-Line Phone Systems
- Adaptability and Flexibility
- Task Prioritization
- Effective Communicator
Professional Development
- WWPC
- First Aid Certificate
- CPR Certificate
References
Lisa Crew, After Hours Doctor Practice Manager, 0407 481 613
Timeline
CALL HANDLER
GP Assist - Better Medical
07.2024 - Current
MEDICAL RECEPTIONIST
After Hours Doctors - Derwent Park
04.2022 - Current
MEDICAL RECEPTIONIST
Aboriginal Health Service - Hobart
10.2018 - 05.2019
Dental Assistant
Dr J. A. Chau Dental Surgeon
10.2014 - 02.2018
Certificate III Dental Assisting -
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