Claire Cochrane
Brucknell,VIC
Summary
Striving to progress career within the claims industry. Recent experience working as technical claims expert (handling catastrophic claims) in Australia added to my skillset, enhancing loss adjusting, negotiation, communication, problem solving and organisational skills. A highly efficient and organised team member with a core focus on providing first class services to both clients and customers.
Overview
9
9
years of professional experience
Work History
Dairy Farm Hand
Boshier Farms & Taylor Farms
01.2024 - Current
- Milking cows cups on and cups on - setting up parlour in the morning and evening
- Cleaning the dairy thoroughly daily as well as setting up yards
- Mastitis detection, vaccinating, dosing and treating cows for any health concern
- Droving and herding - setting up paddocks
- Driving a 4 wheeler and buggy
- Spraying weeds
- Setting up electric fences
- Driving tractors
- Calf rearing (training on feeder, colostrum preparation, stomach tubing, dehorning and general health management).
Nanny
Scone/Wangaratta/Mudgee
01.2023 - 01.2024
- Transporting children to and from school/daycare
- Manage after school schedule - taking children to extra curricular activities
- Caring for children throughout the day - taking them on outings, baking, and doing crafts with them
- Caring for children between the ages of 1 and 7
- Keep up the running of the household - doing basic household chores throughout the day.
Technical Claims Expert
Sedgwick
07.2022 - 01.2023
- Investigating and managing domestic catastrophe claims focusing on flood and storm perils
- Supporting customers by organising alternative accomodation, restoration, emergency repairs and builders to reinstate their home back to pre loss condition
- Identifying policy liability by reviewing reports from appointed specialists
- Communicating with insurer, broker, and customer throughout the claims journey to ensure any issues were addressed effectivity
- Negotiating settlement up to $500,000.
Claims Handler
NFU Mutual
08.2020 - 07.2022
- Handling claims from cradle to grave relating to farm, personal and commercial insurance policies
- Liaising with loss adjusters, vets, farm assessors, claims inspectors and other handlers to ensure claims were prgrsseed and settled in a reasonable time frame
- Building a good customer relationship
- Addressing customer complaints in relation to claim and solving their complaint.
Store Sales Person
Fane Valley Store
01.2019 - 08.2020
- Providing advice to customers on a wide range of agriculture and animal health related products
- Monitoring and controlling stock on a daily basis to ensure store is run efficiently
- Managing and ordering animal feed to meet customer requirements throughout the seasons
- Ordering and printing various livestock identification tags
- Completed AMTRA SQP qualification in order to sell farm, equine and companion animal medicines.
Animal Care Assistant
Strone Farm Boarding Kennels
06.2015 - 09.2018
- Caring for dogs and cats whilst delivering excellent customer service to pet owners
- Cleaning and disinfecting dog kennels to maintain high hygiene standards
- Feeding dogs based on their individual nutritional requirements
- Administrating medication whilst recognising ant abnormal symptoms and/or worsening symptoms
- Assisting with front desk support, answering phones, maintaining dog records, and interacting directly with pet owners.
Education
Bachelor of Science in Animal Sciences -
Harper Adams University
07.2018
Skills
- Claims handling & management
- Loss adjusting
- Customer service
- Agricultural sales and insurance
- Dairy farming
References
- Abdull Elayouby, 0484 343 187, abdull.elayouby@au.sedgwick.com, Sedgwick
- Elaine Dunlop, 02877762996, Elaine.Dunlop@nfumutual.co.uk, NFU Mutual
- Emma Hickson, 0423 304 662
- Bridin Cassidy, 0420 700 451, Boshier Farms
Timeline
Dairy Farm Hand
Boshier Farms & Taylor Farms
01.2024 - Current
Nanny
Scone/Wangaratta/Mudgee
01.2023 - 01.2024
Technical Claims Expert
Sedgwick
07.2022 - 01.2023
Claims Handler
NFU Mutual
08.2020 - 07.2022
Store Sales Person
Fane Valley Store
01.2019 - 08.2020
Animal Care Assistant
Strone Farm Boarding Kennels
06.2015 - 09.2018
Bachelor of Science in Animal Sciences -
Harper Adams University
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