Claire Cunningham
Perth,WA
Summary
An Enterprise Account Executive and Customer Success advocate in the SaaS space, with a background in recruitment. Proven experience of driving customer satisfaction and business growth through strong partnerships, understanding client needs, and enabling client success.
www.linkedin.com/in/claire-cunningham-sonru
Overview
19
19
years of professional experience
Work History
Account Manager
Modern Hire
07.2020 - 06.2023
- Partnering with leading APAC employers, helping to support their talent acquisition strategy and enable their success with Modern Hire's hiring platform
- Drive customer success outcomes
- Build customer advocacy
- Generate new business opportunities
CUSTOMER SUCCESS MANAGER
Sonru (Modern Hire Group)
06.2015 - 07.2020
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Created customer support strategies to increase customer retention
- Collaborated with sales and product teams to address customer success objectives
- Lead business review, expansion and renewal discussions
SENIOR SOURCING ADVISOR
Monadelphous Group
06.2012 - 03.2015
- Managed local and international recruitment campaigns
- Provided advice to internal clients on best practice talent acquisition
- Lead ad-hoc HR projects
- Built strong partnerships with key industry bodies and external strategic partners
SENIOR RECRUITMENT ADVISOR
Monadelphous Group
10.2009 - 06.2012
- Partnered with hiring leaders across the business to recruit engineering and non-engineering talent
- Coordinated successful international campaigns and represented Monadelphous in the UK and USA
LEAD NATIONAL RECRUITER
Clayton Utz
07.2008 - 10.2009
- Delivered an end to end recruitment service to recruit both legal and shared services staff at all levels
- Developed and implemented innovative sourcing techniques to build a sustainable candidate pipeline
- Increased proportion of hires through direct recruitment, reducing agency spend and increasing effective engagement with the external talent pool
CONSULTANT
RSP Recruitment
04.2004 - 06.2008
- Leading Asia Pac Recruitment Agency partnering with top tier global and national brands (predominantly IT&T, banking & finance and media)
- Generalist end to end recruitment role covering sales; HR; legal; operations and graduate recruitment
Education
Bachelor of Education - English
University of Bradford
Skills
- Account Management
- Customer Success
- SaaS Sales
- HR Technology
- Recruiting
- Global Talent Acquisition
Timeline
Account Manager
Modern Hire
07.2020 - 06.2023
CUSTOMER SUCCESS MANAGER
Sonru (Modern Hire Group)
06.2015 - 07.2020
SENIOR SOURCING ADVISOR
Monadelphous Group
06.2012 - 03.2015
SENIOR RECRUITMENT ADVISOR
Monadelphous Group
10.2009 - 06.2012
LEAD NATIONAL RECRUITER
Clayton Utz
07.2008 - 10.2009
CONSULTANT
RSP Recruitment
04.2004 - 06.2008
Bachelor of Education - English
University of Bradford
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