Claire Dawson
Caloundra,QLD
Summary
Self-motivated and success-driven Business Development Manager with 10+ years of experience in solution selling and new business development. Strong interpersonal skills, with the ability to develop relationships with all employees and key stakeholders. Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
23
23
years of professional experience
Work History
Business Development Manager
APM Employment Services
Sunshine Coast
03.2020 - Current
- Establish and maintain strong community and employer connections
- Develop a network of employers and community organisations to ensure jobseekers mover towards suitable, sustainable employment outcomes
- Candidate management through the recruitment process; reviewing resumes, phone screening, interviewing, reference checking and confirmation of placements
- Ensure the confidentiality and security of records
- Create varied new positions/vacancies with Employers through cold canvassing
- Maintaining high standard of referrals through exceptional time management
- Utilise Wage subsidies to maximise Placement Opportunities
- Provide appropriate support to job seekers and Employers in conjunction with Employment consultants
- Facilitated workshops, with Job Seekers, that cover self-assessment, networking to find a job, interviewing, resumes, use of the internet in a job search, and other parts of a job search
- Successfully maintain relationships with staff in Sunshine Coast region by weekly visits to sites
- Support Business Managers with ongoing support to employment consultation with training in building community relationships and networking
- Provide mentorship and management for staff on a daily basis
- Help job seekers identify their skills, abilities and suitable roles
- Increasing job seekers' capacity for employment through training, referral to counselling or other support services
- Working within the team including Employer Consultants and Post Placement Support Officers to assist with outcomes
- Develop and execute sales strategies inclusive of regular meetings held with my team to discuss current achievements and requirements
Employment Consultant
APM Employment Services
Bunbury WA
07.2019 - 03.2020
- Engage in networking activities to strengthen relationships with local businesses
- Case management of Job Active job seekers with varying barriers
- Assess the needs of the participants, identify barriers and provide solution focused approach to assist in ongoing and sustainable employment in a compassionate, professional and fair manner
- Develop and maintain tailored employment pathway plans
- Provide guidance, assistance, information and support to clients
- Work to placement targets and KPI's
- Manage employer vacancies including; vacancy assessment, advertising, screen & vetting, referring and representing suitable candidates
- Reverse marketing and cold calling employers to secure employment vacancies
- Maintain and manage client and employer relationships in accordance with applicable regulation, company Procedures, and customer-service best practices
Sales & Service Consultant
RAC Insurance
Bunbury WA
01.2018 - 07.2019
- Respond to any customer complaints and ensuring resolution in line with company policy
- Perform needs-based selling to customers face to face for RAC range of insurance policies - Car, Home, Boat, Motorcycle, Caravan & Pet insurances
- Receiving calls from members and potential members, and/or making outbound calls to members, as required regarding insurance, finance needs
- Updating insurance policies and details, and selling additional products relating to customer needs
- Assist members with lodging and recording information regarding circumstances and damages surrounding the claim
- Provide first contact resolution in all customer interactions
- Selling and completing finance applications via computer
Business Manager
Michael Hill Jewellers
Eaton Fair WA
03.2014 - 12.2017
- Ensure the store is fully staffed to the store's recommended structure at all times
- Ensure entire team, including myself reach weekly, monthly and annual individual sales targets
- Consistent delivery of an acceptable amount of Gross Profit for the store
- Ensure the entire team follows Michael Hill non-negotiable Sales and Service Standards consistently, every day
- Ensure wages do not exceed the budgeted amount for a period using Etivity
- Accountable to ensure the stores allocated controllable expenses do not exceed budget at any time
- Minimum expectation to meet store budgeted EBIT target for the financial year
- Ensure that every customer who enters the store is provided with the ultimate experience both within the store and beyond
- Undertake recruitment of staff, review resumes, interview candidates
- Attract, develop and retain an effective fully trained team
- Comply with standards and procedures related to merchandising of stock in store
- Satisfy and address any customer complaints to ensure key stakeholders receive outstanding and consistent customer service
Administration Officer
SRH Transport
Picton
11.2013 - 01.2014
- Successfully input invoice details into QuickBooks, ensuring correct pricing entered
- Answer telephone and assist with varying enquiries, freight order requests & supplier enquiries
- Assisted with the administration upkeep of truck fleet including payments of registrations and insurances
- General admin duties
Relationship Manager
Bankwest Business
Bunbury
06.2010 - 08.2013
- Successfully liaise with customers and provide timely approvals for both home and commercial lending
- As the Manager of my portfolio I was the main point of contact for clients to discuss new lending and time frames of approvals
- I then held portfolio meetings 3 times a week with my team to oversee the progress of the files
- Management of direct support staff's daily duties and allocation of workload
- Managed customer relations and met client needs by providing full integrated financial solutions
- In my roles within the finance Industry I have increased my accounting knowledge, financial and business management skills and the opportunity to provide clients with outcomes to improve their financial outcomes
- A key requirement for each application was the analysis of financial statements to ensure continued ability to service current lending facilities
- Work cooperatively with other team members from all areas of the Bank to ensure all aspects of the clients banking are being fully met
- Actively participate in weekly Sales Meetings, Debriefings, Operation Meetings and 'Pulse' discussions
- Developed successfully quality internal and external referral sources
Business Banker
Commonwealth Bank
Bunbury
01.2007 - 01.2010
- Established new position to liaise with customers and provide timely approvals for both home and small business lending
- Manage sales budgets and set targets
- Contract negotiation, management and documentation
- Overall supervision of total new loan process and ongoing management
- Managed customer relationships and meet client needs by providing full integrated financial solutions
Business Banking Partner
National Australia Bank
01.2002 - 01.2007
- Productively manage a portfolio of clients, meeting all banking requirements
- Identification and fulfilment of sales opportunities within the portfolio and grow revenue through developing and deepening customer relationships
- Continued liaison with clients, partners and other internal stakeholders, from initial application through to final resolution
- Conduct sale, purchase and refinance settlements as required and liaise with settlement agents and other banks where necessary
Education
ASIC RG146 Tier 2 -
ANZII
03.2018
Certificate IV Retail Management -
Wise Education Group
WA09.2016
Certified Diamontologist -
Diamond Council of America
02.2016
Certificate III in Education Support -
SW TAFE
01.2001
Manager in Training -
RAC WA
Omega - Commercial Loans to Business - Beginners, Intermediate and Advanced
Skills
- Achieving performance targets
- Customer service
- Liaising with stakeholders
- Maintaining professionalism
- Networking skills
- Sales strategy development
- KPI achievement
- Workshop facilitation
- Mentoring staff
- Recruitment process
References
To be provided upon request
Internal Training And Achievements
- Consistently meet KPI placement and outcome targets for all cohorts.
- 1st Place Store Sales - Michael Hill Jewellers Eaton Fair Store, Quarter 1 2017/18 - 127%.
- 1st Place Store Manager Sales - Michael Hill Jewellers, Quarter 1 2017/18.
- Achieved EBIT to Budget 2016 & 2017 financial years, MHJ Eaton Fair Store.
- Achieved Gold Star 2016 & 2017 financial years, MHJ Eaton Fair Store.
- 2nd in Australia for Items per Sale 2016 financial year, MHJ Eaton Fair Store.
- Nominated Australia Rookie Manager of the Year, MHJ 2016.
Timeline
Business Development Manager
APM Employment Services
03.2020 - Current
Employment Consultant
APM Employment Services
07.2019 - 03.2020
Sales & Service Consultant
RAC Insurance
01.2018 - 07.2019
Business Manager
Michael Hill Jewellers
03.2014 - 12.2017
Administration Officer
SRH Transport
11.2013 - 01.2014
Relationship Manager
Bankwest Business
06.2010 - 08.2013
Business Banker
Commonwealth Bank
01.2007 - 01.2010
Business Banking Partner
National Australia Bank
01.2002 - 01.2007
ASIC RG146 Tier 2 -
ANZII
Certificate IV Retail Management -
Wise Education Group
Certified Diamontologist -
Diamond Council of America
Certificate III in Education Support -
SW TAFE
Manager in Training -
RAC WA
Omega - Commercial Loans to Business - Beginners, Intermediate and Advanced
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