Claire De Candia
Throsby,ACT
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 5-year history of successful industry performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Manager
Canberra Veterinary Emergency Service
08.2019 - Current
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Veterinary Receptionist
Gungahlin Veterinary Hospital
02.2018 - 08.2019
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
Fleet Controller
Kings Transport
01.2014 - 01.2016
- Part of a team involved in management of varying drivers and vehicles.
- Ability to coordinate and allocate work to 45+ drivers, manage difficult situations and resolve issues promptly.
- Understanding of safety requirements involved in the transportation of Dangerous Goods.
- Sound knowledge of Despatch Master Software.
Operations Controller
Sergi Cranes
05.2012 - 11.2014
- Coordinating trucks, cranes and equipment to sites on a daily basis.
- Key client liaison to Lend lease, Thiess, Brookfield Multiplex & Grocon on multimillion dollar projects.
- Sourced labour from sub-contractors and labour hire companies when required.
- Supervision of 20 + riggers and 40 + operators to confirm next day bookings.
- Coordinated crane crew for job dockets & invoice management.
- Operations of specialist software including visual dispatch & MYOB EXO system.
Education
Diploma - Leadership And Management
College of Transformation, Education And Training
Goulburn03.2021
Skills
- Customer Service
- Operations Management
- Client Relationship Management
- Policy Implementation
- Staff Training
- Human Resources Management
- Analytical Thinking
- Decision-Making
- Issue Resolution
- Coaching and Mentoring
- Contract Administration
- Business Development
Certification
Current Mental Health First Aid Accreditation
Current First Aid Certificate
Timeline
Business Manager
Canberra Veterinary Emergency Service
08.2019 - Current
Veterinary Receptionist
Gungahlin Veterinary Hospital
02.2018 - 08.2019
Fleet Controller
Kings Transport
01.2014 - 01.2016
Operations Controller
Sergi Cranes
05.2012 - 11.2014
Diploma - Leadership And Management
College of Transformation, Education And Training
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