CLAIRE ENGLE
Bardon,QLD
Summary
A values based accomplished leader with over 20 years of experience, dedicated to the design, delivery and implementation of strategic capability development solutions, with the goal of building organisational capability and enabling leaders at all levels to reach their performance potential. I have a proven track record of leading high-impact projects, teams and fostering stakeholder engagement to drive results.
Overview
13
13
years of professional experience
Work History
Manager Leadership, Capability, and Inclusion
Queensland Rail
09.2018 - Current
- Effectively managed learning reform initiatives, to ensure projects met required milestones, and outcomes were aligned with the strategic plans.
- Led and delivered all levels of work capability development programs (e.g. SLT and critical role talent succession, QRWomen, QR Graduate Development Program 3x voted AAGE Top 75), and diversity and inclusion programs, all designed to enhance operations and uplift organisational culture and capability.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities (evidenced in regular MOR feedback and annual enterprise engagement survey metrics).
- Fostered partnerships with industry leaders, and university programs, enhancing company brand and creating new talent attraction and retention opportunities.
- During my time in this role I have also been asked to cover for two roles; Senior Manager People Capability and Analytics (as detailed below) and Manager People Planning and Inclusion. In this role I led the implementation of a new consolidated People Planning, Diversity and Inclusion team including hiring staff, designing an operating model streamlining workforce planning workflows by identifying bottlenecks in existing systems and implementing appropriate solutions. I facilitated key stakeholder engagement sessions to ensure WFP reporting was fit for purpose and identified quality data sources.
Senior Manager People Capability and Analytics
Queensland Rail
09.2023 - 06.2024
- Led operating model restructure consultation, and change program.
- Provided strong leadership to enhance team productivity and morale, enabling cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organisational success during a time of significant change and restructure.
- Led a risk management project to review, assure and consolidate external vendors, renegotiating contracts and resetting expectations to ensure implementation of KPIs and safe working practices.
Principal Advisor Learning Planning & Reform
Queensland Rail
09.2018 - 09.2019
- rovided expert advice on best-practice learning operations and reform initiatives, leading projects that enhanced operations and provided uplift to organisational capability whilst ensuring alignment to strategic plans.
- Implemented process improvements, including streamlined decision-making processes, that led to increased efficiency within the organisation, ensuring optimal use of resources at all times.
- Developed effective stakeholder relationships and led cross-functional teams to successfully complete high-impact projects within given deadlines and budget constraints.
Continuing Professional Development Manager
University Of Queensland
05.2012 - 09.2018
- Led the project to integrate continuing professional development into the existing Engineering Faculty academic catalogue, ensuring effective coordination and integration, and increasing industry engagement. Operational management of IWES, the largest continuing professional education program for environmental professionals in Australia.
- Leveraged internal subject matter experts to provide in-house training sessions, capitalizing on existing knowledge resources within the organization.
- Developed evaluation tools to measure the impact of professional development initiatives on employee performance, using insights to refine program offerings.
- Enhanced employee skill sets by developing and implementing comprehensive professional development programs.
- Managed budgets for all professional development activities, ensuring cost-effective allocation of resources while maintaining program quality.
Education
Leader As A Coach
Queensland University of Technology
Certificate IV - Training & Assessment
TAE40116
Expert Certification - Service Management - Service Management
ITIL
Project Management - Project Management
PRINCE 2
BA Honours - English Literature & English Language
Open University, London UK
Skills
- Strong leadership skills with proven ability to motivate learners, team members and stakeholders My leadership style is to lead from the front and be a positive and approachable influence within the team, with a focus on good communication, respect, challenging targets and hard work
- Highly experienced in design of leadership programs, capability frameworks and creating flexible support options that align to strategic direction
- Senior lead on major projects requiring extensive relationship management and consultation, accountable decision making and on time initiative delivery
- Excellent communication skills with experience working with a diverse range of stakeholders at all levels of work
Key Career Highlights
- Leadership Development: Led SLT and GLT development initiatives that received positive feedback from participants, executive leaders, and contributed to a 25% improvement in leadership effectiveness enterprise engagement survey results.
- Stakeholder Engagement: Engaged and consulted enterprise wide to co-design and deliver improved process, policy and learning initiatives in response to Commission of Enquiry recommendations.
- Strategic Success: Successfully designed and delivered the ARI award winning Global Engineering Program, in collaboration with Multicultural Australia. The program aligns to the strategic focus on engaging talent for hard to find critical roles and building a diverse and inclusive workplace.
- Capability Leader: Most of my career has been spent in adult education, and I have had the fortune to work with a wealth of learners of differing ages, nationalities, abilities and learning styles. As a result, I have had to identify ways of creating agile learning initiatives, including delivering a successful literacy and numeracy program to learners 50+.
Prior to 09/2011
- Queensland Health: Senior Learning & Development Coordinator
- The Art of Service: Senior Program Designer and Facilitator
- Cambridge Regional College (UK): Senior Program Manager
- West Suffolk College (UK): Senior Training Adviser and Verification Lead.
Timeline
Senior Manager People Capability and Analytics
Queensland Rail
09.2023 - 06.2024
Manager Leadership, Capability, and Inclusion
Queensland Rail
09.2018 - Current
Principal Advisor Learning Planning & Reform
Queensland Rail
09.2018 - 09.2019
Continuing Professional Development Manager
University Of Queensland
05.2012 - 09.2018
Leader As A Coach
Queensland University of Technology
Certificate IV - Training & Assessment
TAE40116
Expert Certification - Service Management - Service Management
ITIL
Project Management - Project Management
PRINCE 2
BA Honours - English Literature & English Language
Open University, London UK
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