CLAIRE FLEMING
Sydney,Australia
Summary
I am a dedicated, PACFA-accredited Counsellor with a proven track record of success working in diverse environments. I am adept at leading and managing teams while consistently prioritising relationships and people. Throughout my career, I have honed a comprehensive skill set applicable to various professional settings. My expertise includes leadership, communication, collaboration, stakeholder engagement, project and people management, effective decision-making, problem-solving, and psychological interventions such as counselling, group and individual therapy, case management, and risk assessment. I thrive in dynamic environments and enjoy contributing as part of a team.
Overview
11
11
years of professional experience
Work History
Mental Health Clinician
NSW Police Force
10.2023 - Current
- Deliver solution focused, psychological services to staff, including post-incident support, crisis intervention, and counselling.
- Conduct confidential wellbeing checks.
- Offer professional guidance to senior leadership teams and managers in supporting staff with mental health issues.
- Create and provide psycho-education tailored to individual support needs.
- Establish networks with local Peer Support Officers and Chaplains for enhanced support.
- Ensure administrative tasks, including record-keeping, adhere to professional and legislative standards.
- Engage with the workforce through station walk throughs, events, and mental health education programs.
- Foster relationships to reduce stigma and promote help-seeking behaviour regarding mental illness.
Primary Therapist
South Pacific Private
07.2022 - 10.2023
- Worked as part of a multidisciplinary team, including psychiatrists, nurses and case managers to implement evidence-based treatment plans tailored to individual needs.
- Facilitated therapeutic treatment for clients presenting with trauma and addiction and co-occurring mood and anxiety disorders.
- Conducted comprehensive lectures and facilitated psycho-education sessions covering diverse subjects related to psychological well-being and rehabilitation.
Practicum Student
Wesley Hospital
08.2021 - 05.2023
- Supported therapy team and facilitated groups for clients in the alcohol and drug inpatient program and the mental health and wellness inpatient program including delivering psychological well-being psycho-education and providing group and individual therapy.
- Collaborated with multidisciplinary teams for comprehensive client support, contributing to improved mental health outcomes.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
Support Worker
Fighting Chance
05.2021 - 05.2022
- Delivered personalised care and person-centred support tailored to clients with diverse and complex needs, prioritising their individual preferences and autonomy and promoting inclusion and dignity.
- Maintained accurate and detailed case notes documenting client progress, interactions, and any pertinent information for comprehensive care planning
Director of Radio
Universal Music Australia
05.2013 - 12.2017
- Led and managed a geographically dispersed team to drive the international and local artist radio strategy for Universal Music Group.
- Oversaw day-to-day team operations, including team supervision, task delegation, performance evaluation, resource management, communication facilitation, problem-solving and crisis management.
- Effectively led and motivated teams through challenges and successes, fostering resilience, cohesion, and achievement of collective goals.
- Collaborated with radio business partners and industry stakeholders to enhance artist profiles, increase market share, revenue and drive business KPIs.
- Spearheaded talent promotional campaigns that made global impact.
- Developing and managing budgets and long-term plans.
Education
Graduate Diploma of Counselling -
Australian College of Applied Psychology
Sydney, NSW05.2022
Master of Arts - Communication Management
University of Technology
Sydney, NSW12.2007
Bachelor of Arts -
University of New South Wales
Sydney, NSW05.2005
Skills
- Leadership
- Communication
- Relationship building
- Client Interventions
- Therapeutic Techniques
- Emotional Intelligence
- Professionalism
- Risk Assessment
- Issues Resolution
- Project Coordination
- Staff Development
- Project Management
- People Management
- Policy Implementation
- Strategic Planning
Timeline
Mental Health Clinician
NSW Police Force
10.2023 - Current
Primary Therapist
South Pacific Private
07.2022 - 10.2023
Practicum Student
Wesley Hospital
08.2021 - 05.2023
Support Worker
Fighting Chance
05.2021 - 05.2022
Director of Radio
Universal Music Australia
05.2013 - 12.2017
Graduate Diploma of Counselling -
Australian College of Applied Psychology
Master of Arts - Communication Management
University of Technology
Bachelor of Arts -
University of New South Wales