Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Claire Foley

Sandhurst,VIC

Summary

Compassionate and empathetic professional with extensive experience in operations management, customer relationship management, and team leadership. Proven communicator with a strong track record of delivering exceptional customer service and cultivating meaningful relationships. Meticulous and dependable, committed to ongoing learning. Eager to transition into an entry-level role within the funeral sector, driven by a deep commitment to make a difference in peoples lives with integrity and compassion.

* Dedicated to contributing to meaningful work that fosters an environment of empathy, hope, and inspiration.*

Overview

22
22
years of professional experience
1
1
Certification

Work History

Retail Store Manager

St Vincent de Paul
06.2014 - Current
  • Sales achieved growth of 30% in the second year.
  • Built and nurtured positive relationships across the organization & community.
  • Increased customer spending & basket size.
  • Compliance with all KPI’s.
  • Trained, mentored, and motivated by over 200 volunteers and staff.
  • Minimized financial discrepancies by managing business operations - accurate stock take process & data integrity.
  • Increased staff productivity - streamlined processes, empowerment and engagement.
  • Built and supported a team that provides strong coverage and a positive culture that reflects the values and mission of SVDP.
  • KPI’s and Development goals of Assistant and Duty Managers met.
  • Daily informational and motivational morning meetings with team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Retail Sales LEVEL Manager

David Jones
02.2004 - 04.2014
  • Trained and Mentored teams of up to 40 across 9 departments.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Minimized financial discrepancies by accurately controlling the monthly operations budget.
  • Increased store sales by cross-selling and upselling complementary items.
  • Demonstrated knowledge of audit and compliance standards.
  • Consistently exceeded budgets and Mystery shopping results.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Maintained inventory accuracy by counting stock on-and and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Lead staff meetings and training courses.

Education

Cert IV - Mental Health

08.2025

Diploma - Retail Management

01.2012

Diploma - Hospitality Management

01.1997

Skills

  • Sales performance analysis
  • Operational efficiency management
  • Streamlined inventory management
  • Customer engagement strategies
  • Leadership and management
  • Efficient time management
  • Proficient in risk mitigation
  • Visual merchandising strategies
  • Performance assessment and recovery
  • Compassionate listener
  • Effective communication
  • Empathetic approach
  • Customer-focused approach
  • Consistent reliability
  • Strong interpersonal skills
  • Strong work ethic
  • Cultural awareness
  • Flexibility in changing environments
  • Analytical problem solving
  • Effective conflict resolution
  • Skilled at prioritizing and executing tasks simultaneously
  • Goal-oriented individual
  • Mentoring team members
  • Strategic product presentation
  • Sales team leadership
  • Team leadership
  • Staff selection and development
  • Collaborative decision-making
  • Incident documentation
  • Performance evaluation
  • Budget oversight proficiency
  • Client relationship development
  • Operational efficiency

Certification

  • Current WWC
  • Current First Aid Certificate
  • Current Police Check

Interests

  • Crafting and DIY Projects
  • Exploring various forms of art, such as repurposing furniture, texture painting, and drawing, to nurture creativity and personal growth
  • Music
  • Interior design
  • Swimming
  • Regularly practice mindfulness and meditation for overall wellness
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Retail Store Manager

St Vincent de Paul
06.2014 - Current

Retail Sales LEVEL Manager

David Jones
02.2004 - 04.2014

Diploma - Retail Management

Diploma - Hospitality Management

Cert IV - Mental Health

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Claire Foley