Claire France
Palmerston,NT
Summary
I am a proactive and detail-oriented professional with a strong ability to analyze problems and implement effective solutions swiftly. I demonstrate a commitment to customer satisfaction while fostering a positive and productive work environment. I am also a quick learner especially with hands-on experience and I'm dedicated to continuous improvement and self growth through feedback and potential certifications.
Overview
11
11
years of professional experience
Work History
Retail Sales Worker
Kaisercraft
Palmerston City, NT
06.2024 - Current
- Used POS system to process sales, returns, loyalty sign-ups and gift card activations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Enhanced store appearance through diligent merchandising, and regular upkeep of displays.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Teachers Assistant
Bakewell Primary School
Palmerston, NT
02.2022 - 04.2023
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Created further learning opportunities based on students' interests.
- Completed students' observation forms.
- Worked one-on-one with special needs students to help them navigate through school challenges.
- Assisted in organizing and supervising school events and field trips.
- Ensured my knowledge of ACARA, ACECQA, and the EYLF was current.
Cafe All-Rounder
The Hideout Café
Palmerston, NT
02.2021 - 03.2022
- Taking and preparing coffee orders.
- Prepared food for the display case, while also cooking meals from the menu.
- Taking phone orders.
- Maintaining cleanliness in all areas of the café.
- Keeping the café stocked.
- Occasionally, I open and close the café as its sole worker when needed.
- Proven ability to learn quickly, and adapt to new situations.
- Worked effectively in fast-paced environments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created various hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items, like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Bar & Bistro worker
Club Eastside
Alice Springs, NT
09.2020 - 01.2021
- My responsibilities were:
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, setting up the bar for incoming shift,
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Apprentice hairdresser
Mombasa Day Spa and Hair Lounge
Alice Springs, NT
01.2020 - 08.2020
- My responsibility in this position included:
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Receptionist
Elkira Court Motel and Cycads Restaurant
Alice Springs, NT
10.2017 - 01.2020
- My responsibilities in this position were:
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- I also assisted the hotel's other departments when they were short staffed such as housekeeping and Cycads Restaurant as an all-rounder.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Cashier/Kitchen Hand •
KFC
Alice Springs, NT
01.2014 - 01.2017
- My responsibility in this position included:
- Greeted customers entering store and responded promptly to customer needs.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Our Lady of The Sacred Heart College
Alice Springs, NT11.2017
Certificate II - Kitchen Operations
Charles Darwin University
Alice Springs, NT2016
Certificate III - Hospitality
Charles Darwin University
Alice Springs, NT2016
Certificate II - Hospitality
Charles Darwin University
Alice Springs, NT2015
Skills
- Quick Learner
- Excellent Customer service
- Strong Hands-On Approach
- Ability to teach and mentor
- Product knowledge
- Previously held Provide First Aid Certificate and Provide Advanced First Aid Certificate
- Livingwork's safeTALK Suicide Awareness Training
- Received Mandatory Reporting Training at Bakewell Primary School
References
References available upon request.
Timeline
Retail Sales Worker
Kaisercraft
06.2024 - Current
Teachers Assistant
Bakewell Primary School
02.2022 - 04.2023
Cafe All-Rounder
The Hideout Café
02.2021 - 03.2022
Bar & Bistro worker
Club Eastside
09.2020 - 01.2021
Apprentice hairdresser
Mombasa Day Spa and Hair Lounge
01.2020 - 08.2020
Receptionist
Elkira Court Motel and Cycads Restaurant
10.2017 - 01.2020
Cashier/Kitchen Hand •
KFC
01.2014 - 01.2017
High School Diploma -
Our Lady of The Sacred Heart College
Certificate II - Kitchen Operations
Charles Darwin University
Certificate III - Hospitality
Charles Darwin University
Certificate II - Hospitality
Charles Darwin University
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