Claire Gibson
Tweed Heads South,NSW
Summary
Dynamic Assistant Store Manager at David Jones with strong people leadership skills and a proven track record in driving sales growth. I am a self-managed sales professional who consistently achieves targets by leading, coaching and developing. Adept at stakeholder engagement, I leverage analytical expertise to enhance sales and customer experiences whilst optimizing operational efficiency. I am highly goal-oriented with a consistent positive attitude.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
David Jones
Pacific Fair
12.2010 - Current
- Lead daily operations and oversee all store functions, ensuring adherence to visual merchandising standards and store presentation guidelines to maximise sales and deliver exceptional service.
- Coach mentor and manage performance of Sales and Service Managers and their teams to drive engagement, healthy succession and maximise individual productivity and to do so in a fair and timely manner.
- Implement inventory management strategies, optimizing stock levels and reducing shrinkage rates across departments.
- Liaise with the buying office, escalating merchandise opportunities, out of stock items and providing feedback and ideas.
- Develop and execute promotional campaigns to increase foot traffic and drive sales and profitability.
- Collaborate with Sales and Service Mangers to analyze sales trends and adjust strategies for improved revenue generation.
- Monitor compliance with company policies, procedures and best practices to ensure operational effectiveness while mitigating potential risks within the store environment.
- Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and our customer being at the heart of everything we do.
- Manage resourcing and scheduling of Team Members in line with business demands, availability, required coverage, and salary budgets.
- Analyzed customer feedback and implement strategies to improve customer experience.
- Recruitment of Team Members, interviewing candidates for open positions and selecting top talent to join the team.
- Manage the resolution of customer complaints/feedback as required, fostering positive relationships and enhancing customer loyalty.
Trade Marketing Executive
Phillip Morris International
Melbourne, VIC
05.2007 - 12.2008
- Design and develop innovative Trade Programs in line with Marketing and Sales Division Strategies whilst improving Trade relationships.
- Liaise and negotiate with suppliers to source rewards for each Trade Program in line with the programs strategy, and ensure that all delivery deadlines can be met.
- Brief external agencies on each Trade Program and together develop communication materials that are consistent with the programs strategies.
- Ensure timely and efficient distribution of all communication materials and implementation of Trade Programs through communication with Regional Executives and the Field Sales Force.
- Ensure all Legal, Corporate Affairs, Internal Controls and Tax requirements are met through consultation with key stakeholders.
- Manage Trade Program expenditure in line with allocated budget, including consolidating all costing and budgetary forecasting figures, to ensure efficient and effective use of financial resources.
- Review results against objectives and conduct in-field feedback sessions with program members and the Field Sales Force to ascertain the effectiveness of the communication tools being provided.
- Analyze results to identify issues and opportunities ensuring continuous improvement of future Trade Programs.
Territory Sales Manager
Phillip Morris International
Melbourne, VIC
10.2005 - 05.2007
- Manage and influence the key decision makers within outlets of a geographically defined area.
- Ensure the best possible opportunity of product awareness and share growth through enforcement of disciplines, procedures and negotiated terms.
- Planning and scheduling to optimize outlet coverage, ensuring cycle objectives are met and improvement strategies are implemented.
- Maintaining and reinforcing outlet adherence to business requirements through the use of planograms, trading terms, inventory management, visibility and product quality.
- Provide coaching and education to outlet personnel to ensure the outlet performs at a level of self-management.
- Utilize financial resources in specifically targeted outlets to improve market share and visibility.
- Monitor and assess promotional expenditure to determine if the expenditure is successful and if there is a need for continued investment.
- Maintain an effective level of verbal, written and electronic communication with both internal and external customers.
- Manage and maintain all supplied resources including company vehicle, expenses, stock, mobile phone, laptop and merchandising material.
Skills
- Strong people leadership skills and achieving results through others
- Ability to lead through ambiguity and problem solve
- Commercial Acumen and P& L accountability
- Strong analytical skills and ability to interpret financial reporting
- Written and verbal communication skills
- Planning and organizational skills
- Effective stakeholder management and influencing skills
- Strong self-motivational skills,
- Highly goal orientated,
- Consistent positive attitude,
- Efficient time management skills,
- Effective closing and negotiating skills
Timeline
Assistant Store Manager
David Jones
12.2010 - Current
Trade Marketing Executive
Phillip Morris International
05.2007 - 12.2008
Territory Sales Manager
Phillip Morris International
10.2005 - 05.2007