Claire Goffey

• Led and directed weekly staff meetings.
• Utilised our HRIS system, Employment Hero, to perform data collection and entry.
• Acting as the HRIS platform SME, enhancing staff development through tailored programs.
• Facilitating mandatory training for employees and ensuring compliance with audit standards.
• Coordinating comprehensive onboarding processes including orientation, paperwork, and training.
• Managing employee relations initiatives such as team-building activities and recognition events.
• Developing job descriptions accurately reflecting roles and responsibilities.
• Providing Level 1 help desk support for HR enquiries and escalating where necessary.
• Implementing safety protocols and reviewing HR documentation for accuracy and completeness.
• Assisting in developing and implementing HR policies and procedures to ensure consistent application across the organisation.
• Supporting the recruitment process by preparing job postings, screening resumes, scheduling and sitting in on interviews, and conducting reference checks.
• Maintaining employee records and ensuring data integrity and confidentiality.
• Administering employee benefits programs, providing guidance on eligibility, and managing enrolment processes.
• Providing extensive administrative support to HR functions

• Delivered administrative support to management, including scheduling meetings, preparing agendas, and taking minutes.
• Managed sensitive information with discretion and maintained accurate records.
• Created presentations and documents using Microsoft Office Suite.
• Served as the primary contact for operational and administrative inquiries.
• Built collaborative relationships with executive leadership and external parties.

• Handled front-desk operations, including answering calls, processing payments, and managing visitor registrations.
• Managed administrative tasks such as filing, copying, and maintaining clean reception areas.
• Responsible for inputting vehicle stock, issuing test drives, registering and renewing registration of vehicles.
• Assisted visitors with inquiries and directed them to appropriate departments.

This Position was held in the USA during my father's posting with the Royal Australian Air Force.

• Oversaw daily operations, including training new employees and managing staff and inventory.
• Maintained high standards of customer service and efficiently resolved customer complaints.
• Ensured compliance with safety regulations and established operational protocols.