CLAIRE GORDON
Thornlands,Australia
Summary
Dedicated and results-driven Disability Services Manager with 24 years of experience in disability support, advocacy, and service delivery across Australia and Scotland. Adept at leading teams, implementing person-centered programs, and ensuring compliance with NDIS standards. Passionate about empowering individuals with disabilities through strategic planning, stakeholder engagement, and quality service execution.
Overview
25
25
years of professional experience
Work History
Disability Services Manager
GOC CARE
Brisbane , QLD
10.2021 - Current
- Lead and mentor a multidisciplinary team of Support Coordinators, Care Coordinators, Schedulers, Administrative staff, and Disability Support Workers.
- Drive person-centred service delivery, ensuring supports align with participant needs, preferences, and goals.
- Advocate strongly for participants and their families, ensuring their voices are heard in all service planning and reviews.
- Ensured services were delivered within budget and met KPIs.
- Partnered with Quality and Compliance departments to maintain NDIS standards while promoting continuous improvement in services.
- Stay current with evolving NDIS regulations, proactively adjusting practices to enhance participant outcomes.
- Launched programs fostering inclusive community engagement and independent living.
- Foster an open-door culture for participants, families, and staff, promoting transparency, trust, and collaboration.
- Establish and nurture partnerships with external agencies, enhancing service offerings, and advocacy reach.
Care Co-ordinator
GOC CARE
Brisbane , QLD
03.2018 - 10.2021
- Supported families and participants as they transitioned to NDIS funding, providing clear guidance and support through the process.
- Advocated for participants during plan meetings, ensuring that funding and supports reflected their true needs and aspirations.
- Collaborated with participants to develop and implement tailored Individual Support Plans.
- Coordinated short-term accommodation and individual support services, ensuring quality and alignment with participant goals.
- Partnered with external providers, including behavior practitioners and allied health, to ensure holistic, integrated care.
Team Leader Manager
GOC CARE
Brisbane , QLD
07.2013 - 10.2018
- Provided direct support to participants, ensuring they achieved their personal goals, and lived fulfilling lives.
- Supervised and mentored a team of support workers, ensuring high-quality service delivery.
- Advocated for participant rights, ensuring community inclusion, and personal autonomy.
- Managed staff rosters, and facilitated team meetings for continuous service improvement.
- Resolved conflicts between team members quickly and effectively.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
Support Worker
Various
Scotland , UK
08.2000 - 07.2013
- Delivered direct support to children and adults with disabilities, focusing on independence and dignity.
- Advocated for individuals transitioning from institutional care to community living.
- Worked within a specialised epilepsy hospital, assisting with medication transitions.
- Administered medication as prescribed and maintained accurate records of participants' medication schedules.
- Ensured participants' physical, emotional, and general well-being needs were met.
- Completed ongoing training to maintain and improve service delivery skills.
- Implemented behaviour management plans for participants with challenging behaviours.
Education
Family And Community Services
Various Instituations
Skills
- Advocacy and Participant Empowerment,
- Program Development and Implementation,
- Risk Management and Safeguarding,
- Stakeholder Engagement and Networking,
- Financial and Budget Management,
- NDIS Compliance and Quality Assurance,
- Care Coordination and Case Management,
- Team Leadership and Staff Development
References
References available upon request.
Timeline
Disability Services Manager
GOC CARE
10.2021 - Current
Care Co-ordinator
GOC CARE
03.2018 - 10.2021
Team Leader Manager
GOC CARE
07.2013 - 10.2018
Support Worker
Various
08.2000 - 07.2013
Family And Community Services
Various Instituations
Similar Profiles
Monique KendallMonique Kendall
Client Care Manager at GOC CareClient Care Manager at GOC Care
SHI HOR BEHSHI HOR BEH
Operations Assistant at GOC Worldwide Sdn BhdOperations Assistant at GOC Worldwide Sdn Bhd
Ujwala PonduruUjwala Ponduru
Digital Media senior associate at Google Operations Center (GOC)Digital Media senior associate at Google Operations Center (GOC)