Claire Green
Deebing Heights,QLD
Summary
One of a kind means something unique and special.
Being one of a kind is a great feeling that can attracts others towards you.
It shows the originality and the fervor of freedom to be your own true self whilst trying not to imitate others.
You must tell yourself, no matter how hard it is, or how hard it gets, I'm going to make it!
Diligent Store Manager with 20+ years experience in managing operations of high volume retail stores. Proven track record of success driving retail/store operations, achieving ambitious sales and revenue goals. Solid background in customer service, leadership, communication and team management. Excellent results from event planning and facilitating from all corners of the business. Experience in owning my own self run successful business.
Passionate and productive in all aspects of the work place.
“I m not a one in a million kind of girl. I am a once in a lifetime kind of woman”
Overview
27
27
years of professional experience
Work History
Senior Store Manager
Dan Murphy's
08.2023 - Current
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to a large team
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies, procedures and audit
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase customer and team engagement
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from team or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager support for other stores and store management
Store Support Capacity Planning Relief
Dan Murphy's
06.2023 - 07.2023
- Worked across the business to develop and manage the Capacity planning calendar for stores and leadership teams
- Ensuring our initiatives are prioritised and workload is effectively phased to deliver sustainable Implementation
- Managed capacity within Dan Murphy's to understand the activity impacts on store whilst supporting strategic priorities
- Supporting the leadship team on various products including a large involvement in Strategy Roadshow 2023
Senior Store Manager
Dan Murphy's
05.2021 - 06.2023
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
Store Manger Relief
Dan Murphy’s
09.2020 - 04.2022
Assistant Store Manager
Dan Murphy’s
08.2018 - 10.2020
Business Owner
Deebing Heights Beauty
08.2010 - 08.2018
- Evaluating a individuals treatment of skin or body problems and recommending a treatment.
- Applying facials and make up.
- Helping customers to complete medical questionnaires so any allergies or health issues are flagged up.
- Making sure that the reception, relaxation and treatment rooms are all immaculate, organised and tidy.
- Administering manicures and pedicures and nail treatments.
- Booking clients in for appointments via phone and social media
- Being attentative to guests at all times.
- Assuring the highest standard of customer care and services at all time.
- Resolving any customer complaints.
- Giving sales presentations to potential customers, explaining the benefits of our service.
- Answering any queries from customers.
- Cutting, shaping and coloring the finger and toe nails of clients.
- Advising on and applying tanning products.
- Making sure that all equipment is properly santised and cleaned.
- Selling healthcare products to customers and marketing the service of the beauty salon.
- Taking cash and credit card payment from clients.
- Straighten, curling and upstyling hair..
- Facial/body waxing of customers.
- Teaching clients how to maintain a particular look.
- Giving manicures, pedicures and nail treatments to clients.
- Able to offer make up, hair, nail, tanning and lash extensions
- Excellent organisational, and scheduling skills.
- Able to advise on dry skin or oily skin and recommend suitable soap treatments.
- Knowledgeable on all current fashion styles.
- Regularly attending training programs and product shows to maintain a current knowledge in the cosmetics industry.
- Business acumen and able to develop and maintain positive links with suppliers / product houses.
- Fully understanding all policies and procedures relating to Health and Hygiene.
Multi-Site Store Manager
Cotton On
01.2005 - 01.2009
- Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Store Manager
Cruise Clothing
10.2003 - 01.2005
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies policies and procedures
Assistant Sales Manager
Angus & Coote
12.1997 - 10.2003
- Started as a salesperson selling fashion jewellery; promoted to Watch Specialist in February.
- Assumed control over the watch and jewellery departments as Acting Manager when needed. Greeted customers and assisted them with selecting and purchasing merchandise.
- Maintained professional relationship and attitude with clients and coworkers.
- Efficiently and accurately processed customer check-out including cash, check and credit card
- Up sell and suggestive sell products and accessories to customers
- Maintained the appearance and cleanliness of the store
- Responsible for opening and closing registers, register management of POS system and merchandise returns.
- Placed special merchandise orders for customers.
- Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers.
- Worked as a team member to provide the highest level of service to customers.
- Verified that all merchandising standards were maintained on a daily basis.
- Exceeded personal sales goals consistently.
Education
Mental Health First Aid Officer -
Mental Health First Aid Australia
06.2022
Grade 12 -
Mountain Creek State High School
12.2019
Beauty Therapy - Diploma of Beauty Therapy
Australian Institute of Applied Science
03.2012
Skills
- Project Planning
- Research
- Excellent Written Communication
- Verbal Communication
- Task Prioritization
- Self-Directed
- First Aid/CPR
- Mental Health First Aid Officer
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Decision-Making
- Calm Under Pressure
- Event planning and facilitating
- Event planning and facilitation
International Women's Day
International Men's Day
Brisbane Pride March
Goldcoast Pride March
Dan Murphy's Strategy Roadshow
Pathways Graduation
Wear it Purple Day
Motor Nerone Disease Campaign
Timeline
Senior Store Manager
Dan Murphy's
08.2023 - Current
Store Support Capacity Planning Relief
Dan Murphy's
06.2023 - 07.2023
Senior Store Manager
Dan Murphy's
05.2021 - 06.2023
Store Manger Relief
Dan Murphy’s
09.2020 - 04.2022
Assistant Store Manager
Dan Murphy’s
08.2018 - 10.2020
Business Owner
Deebing Heights Beauty
08.2010 - 08.2018
Multi-Site Store Manager
Cotton On
01.2005 - 01.2009
Store Manager
Cruise Clothing
10.2003 - 01.2005
Assistant Sales Manager
Angus & Coote
12.1997 - 10.2003
Mental Health First Aid Officer -
Mental Health First Aid Australia
Grade 12 -
Mountain Creek State High School
Beauty Therapy - Diploma of Beauty Therapy
Australian Institute of Applied Science
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