CLAIRE GUTTERSON

Administration support

During my time as Regional Manager I looked after 15 stores across Victoria.

Some of my key responsibilities were but not limited to;

• Enhance team performance by providing regular coaching, training, and performance feedback to staff members.
• Lead by example to actively deliver outstanding customer service
• Proactively recruit and retain great people in line with brand and region requirements.
• Achieve region sales and KPI targets along side coaching stores to achieve theirs
• Increase customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborate with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with company goals.
• Manage loss prevention in the region
• Oversee staff timesheets and manage leave
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
• Defined clear targets and objectives and communicated to other team members.

Volunteer work with Onesight Charity.

I would work with kids at selected primary schools to assist optometrists to examine their eyes to determine if they needed glasses.

I attended a number of clinics throughout the past 10 years.

During my time as Store Manager I worked across a number of locations and different turnover bands ranging from 500k - 5mill

Some of my key responsibilities were;

• Customer engagement and satisfaction
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Hired, trained and mentored new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

• Sales Associate2008 –2009
• Assistant Store Manager2009 –2010
• Store Manager2010 –2011