Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Claire Hastings

Perth,WA

Summary

Highly-motivated and reliable Hospitality Manager with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful in fast-paced and deadline-driven environments.

I am seeking opportunities, to enter the Payroll & Accounting world to help further my newly found love of this area. I am due to complete my Cert 4 within the next 5 weeks, and have already successfully completed the payroll modules, 5 weeks early and with excellent feedback from my lecturers. I am currently using Xero for all payroll and BAS Reporting within my course which i absolutely love.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

The Sovereign Arms
Joondalup, WA
10.2012 - Current
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Recruited, trained and supervised staff members.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Analyzed financial statements and prepared budgets for the restaurant.

Restaurant Manager

Coach & Horses
Liverpool, England
01.2008 - 10.2012
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Created new menu items based on customer feedback and industry trends.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Associate of Applied Science - Applied Psychology

Liverpool John Moores University
Liverpool, England
08-2012

Associate of Science - Science

Liverpool Community College
Liverpool, England
08-2008

Bookkeeping And Accounting

North Metropolitan Tafe
Joondalup

Skills

  • Reporting
  • Data review
  • Reporting and documentation
  • Invoice Processing
  • Bank Statement Reconciliation
  • Customer Engagement
  • Restaurant operations management
  • Staff Management
  • Schedule Coordination
  • Menu development
  • Food Service Background
  • Wine Knowledge
  • Conflict resolution techniques
  • Stable work history

Certification

  • Full WA Drivers Licence
  • Approved Managers

Affiliations

Ice Baths

Anything and Everything to do with the beach

Reading

Family Movie Nights

References

References available upon request.

Timeline

Manager

The Sovereign Arms
10.2012 - Current

Restaurant Manager

Coach & Horses
01.2008 - 10.2012

Associate of Applied Science - Applied Psychology

Liverpool John Moores University

Associate of Science - Science

Liverpool Community College

Bookkeeping And Accounting

North Metropolitan Tafe

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Claire Hastings