Claire Hegarty
Melbourne,VIC
Summary
Experienced communications specialist who has lived and worked in several countries. Native English speaker with full fluency in French and Italian. Confident to work both autonomously and part of a team. Committed to providing exceptional customer service. Ability to remain calm in stressful and high-pressured situations.
Overview
14
14
years of professional experience
Work History
Communications Coordinator
Girl Guides Victoria
04.2022 - 04.2023
- Assisting with social media communications
- Preparation and distribution of newsletters
- Event promotion and sharing the latest news on external and internal websites and platforms
Registry Officer
Births Deaths Marriages
11.2021 - 04.2022
- Processing of incoming applications and registrations
- Resolving customer enquiries and issues
- Contributing to the delivery of new service offerings
Administrator
TimeOut Educare
11.2020 - 09.2021
- Company Overview: Early Education aged 0-5
- Enrollment of children, handling process from start to finish
- Managing day to running of office administration
- Answering all emails and telephone calls
- Assisting with Social Media and monthly newsletters
- Early Education aged 0-5
Manager Community Management team
Kmart Australia
07.2018 - 02.2020
- Reported to Head of Digital
- Created in-house department to handle Community Management of social media across Australia and New Zealand
- Managed team of six specialists
- Day-to-day management, analysis and reporting on online interaction with Kmart's online community
Community Manager
Vicinity Centres
02.2017 - 05.2018
- Reported to National Manager of Internal Communications
- Assisted with sharing internal communications to 1600+ employees nationally
- Worked autonomously and building strong relationships with stakeholders to ensure effective delivery of communications
Community Manager
Mercedes-Benz Customer Assistance Center Maastricht NV
10.2013 - 07.2016
- Created and set up processes for the Mercedes-Benz Social Media Dialogue Team
- Managed official Mercedes-Benz worldwide social media pages: Twitter, Facebook, Google+, LinkedIn and YouTube
- Edited Press Releases and external blogs to be published on company's blogging platform
Customer Service Representative - Mercedes-Benz UK & Ireland
Mercedes-Benz Customer Assistance Center Maastricht NV
07.2012 - 10.2013
- Responsible for handling UK based queries and complaints from Daimler customers
- Investigated and solved customer complaints in line with company procedures and policies
- Managed all enquiries and complaint cases according to company process and timelines
Sales Representative - US & UK Markets
Pure Collection
06.2009 - 06.2012
- Dealt with all customer queries and complaints
- Created sales orders, returns and exchanges
- Responsible for administration to all correspondence in the email inbox according to company communication guidelines
Education
Open Programme -
Rotterdam School of Management, Erasmus University
09.2024
Bachelor of Arts - International Business With Languages (Hons)
Leeds Beckett University
Leeds Yorkshire UK07-2012
Skills
- Community Engagement
- Crisis Communications
- Marketing Communications
- Internal Communications
- Email Marketing
- Social Media and Promotions
- Community Management
Websites
Timeline
Communications Coordinator
Girl Guides Victoria
04.2022 - 04.2023
Registry Officer
Births Deaths Marriages
11.2021 - 04.2022
Administrator
TimeOut Educare
11.2020 - 09.2021
Manager Community Management team
Kmart Australia
07.2018 - 02.2020
Community Manager
Vicinity Centres
02.2017 - 05.2018
Community Manager
Mercedes-Benz Customer Assistance Center Maastricht NV
10.2013 - 07.2016
Customer Service Representative - Mercedes-Benz UK & Ireland
Mercedes-Benz Customer Assistance Center Maastricht NV
07.2012 - 10.2013
Sales Representative - US & UK Markets
Pure Collection
06.2009 - 06.2012
Open Programme -
Rotterdam School of Management, Erasmus University
Bachelor of Arts - International Business With Languages (Hons)
Leeds Beckett University
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