Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Claire Henry

Canberra,ACT

Summary

Throughout my education and in my time in employment I have developed a range of valuable skills and abilities. My passion and interests are in Ancient History, Heritage and Anthropology and the surrounding areas of learning. My skills include making snap decisions and being a highly organised, independent and punctual employee. I pride myself on being a motivated worker, consistently trying my best, and aiming to be the best employee I can be. This entails providing good customer service, excellent communication skills and a positive approach to my work. This, as well as my reliability, makes me an efficient worker. I show initiative and well-developed leadership qualities, As a responsible Bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Bookseller

Harry Hartog's
06.2023 - Current
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers with locating books and other materials in store.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Collaborated with other staff to support smooth daily operations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Assistant

Dymocks
09.2019 - 01.2021
  • Dymocks in Tuggeranong has been a staple of the community for many years, providing countless resources and years of entertainment to its patrons
  • My role within this store was a retail assistant
  • I helped maintain and manage the front desk, help customers and keep the store tidy
  • Within this I was trained in the Position Of Service (POS) system Advance Retail, EFTPOS and completed courses in Work Health Safety
  • With this training I was able to efficiently work the program and deliver results to customers
  • This program involved setting up memberships, checking and placing orders with different suppliers as well as identifying and purchasing books
  • Outside of this, I helped maintain the books and displays of merchandise within the store
  • This involves quickly identifying where a book needs to go and categorising it accordingly
  • Furthermore, I helped clean the store to help maintain its professional standards
  • A part of this includes being observant, as it is store policy to greet and help all of our customers that come through our doors
  • I maintained a friendly and cheery disposition in order to help deliver good customer service.

SA2 Administration Assistant

Lanyon High School
08.2020 - 12.2020
  • Lanyon High School is a high school located in the south of Canberra wherein I provided assistance within its Front Office administration
  • This role included being trained in the use of the program Sentral, filing and taking phone calls
  • During my time there I built on my skills working within a team and also developed further my individual initiative
  • I signed students in and out of school and did the filing for students and for out of school events
  • This involved learning new processes such as applying for new, or altered files which became a testament to my ability to learn quickly
  • Occasionally I would need to manage the front desk, wherein I would assist anyone who came in, or would redirect them to someone with greater expertise within the educational field.

Shop Assistant / Barista/ Waiter / Postal Clerk

C.C.Jeffery
03.2017 - 09.2019
  • General Store and Antiques, Clarries Cafe, Tharwa Post Office, The Tharwa General store has a long history of providing its surrounding community with a postal service, petrol and a range of products like milk, bread, ice creams etc
  • Clarries Cafe, it aims to provide its locals with gourmet foods as well as hot and cold drinks
  • It still functions as a general store and post office
  • My role in this job is to manage the premise, its sales and customers
  • Due to its unique nature, I am often the only person on premises, which means I have responsibility for all the store's operations
  • My role is to open up the shop at the start of the day, disarming the security alarm, and then closing it and setting the alarm
  • This encompasses handling money and the till
  • I prepare and serve both hot drinks and food and clean up afterwards
  • I do odd jobs around the shop if the owner requires me to do so
  • I also check if anything needs cleaning or organising, for example, sorting out and identifying mail, writing down the ID numbers and the recipient names are just some of the jobs this entails
  • I report to the business’s owner Kevin Jeffery, who manages the employees, stock and money.

Education

Bachelor of Arts - Classics and Arts

Australian National University
Canberra, ACT
08.2025

Year 12 Certificate -

Lake Tuggeranong College
Tuggeranong Administrative District, ACT
2019

Year 10 Certificate -

Lanyon High School
Greenway, ACT
2017

Skills

  • Sales Processing
  • Inventory Tracking
  • Transaction Processing
  • Product Recommendations
  • Merchandise Displays
  • Special Order Management
  • Decision-making
  • Strong communication
  • Interpersonal skills
  • Literary knowledge
  • Multitasking capabilities

Additional Information

  • ACT Year 10 Excellence Award, 2017 The Lanyon Award, 2017 Citizenship Award, Lanyon High School, 2017, Parcel processing Tharwa General Store, Work Health and Safety Modules (5) MyGuideLearning.com Core Training Modules for Dymocks Position Of Service (POS) Modules (5), Caltex Best All Rounder Award - Lake Tuggeranong College, 2019 Academic excellence in Drama T, Literature T and Psychology

Timeline

Bookseller

Harry Hartog's
06.2023 - Current

SA2 Administration Assistant

Lanyon High School
08.2020 - 12.2020

Retail Assistant

Dymocks
09.2019 - 01.2021

Shop Assistant / Barista/ Waiter / Postal Clerk

C.C.Jeffery
03.2017 - 09.2019

Bachelor of Arts - Classics and Arts

Australian National University

Year 12 Certificate -

Lake Tuggeranong College

Year 10 Certificate -

Lanyon High School

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Claire Henry