Claire Hewson

• Managed client accounts, ensuring timely communication and service delivery.
• Developed and maintained strong relationships with key stakeholders to enhance customer satisfaction.
• Oversaw invoicing processes, ensuring accuracy and adherence to company policies.
• Managed all aspects of business administration, including scheduling, contractors, trades, accounts, and taxes.
• Resolved customer inquiries and complaints with professionalism, ensuring repeat business.
• Enhanced trade compliance efficiency by developing and implementing comprehensive policies and procedures.
• Managed financial records accurately by reconciling accounts, processing payroll, and record keeping.

• Process all transfers of ownership in property files and ensure all transfers of ownership details are updated on property files accurately and expediently.
• Investigate and action or respond to general correspondence and address changes received by email.
• Ensure general correspondence is answered in accordance with Council Policy and changes of address are correctly updated on relevant files.
• Download, check and update daily payments to relevant accounts for rates/water/debtors and the General Ledger.
• Investigate and process refunds. Identify customer’s incorrectly allocated payments and prepare relevant documentation for adjustment or refund.
• Research and process possessory title applications and past year rating searches.
• Check and process documentation to create and update Direct Debit records ensuring the security of information.
• Provide ongoing support to the Revenue Supervisor as required to ensure the achievement of objectives.
• Provide assistance to staff in the development and smooth running of the Finance Department to ensure the achievement of departmental goals.

• Quickly learned new skills and applied them to daily

tasks, improving efficiency and productivity for myself

and my team members

• Demonstrated respect, friendliness, and willingness to

help wherever needed

• Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

• Responded to customer requests for products, services,

and company information.

• Promoted superior experience by addressing customer

concerns, demonstrating empathy and resolving

problems swiftly.

• Kept current on insurance regulations, laws, policies and procedures.