Summary
Overview
Work History
Education
Skills
Recent Professional Development
Timeline
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Claire Hill-Paul

Claire Hill-Paul

Gawler East,SA

Summary

Passionate about making a real difference in the lives of Australian military veterans. dedicated Advocate to assist current and ex-serving military members with their DVA claims. crucial role in helping veterans achieve fair and accurate compensation and benefits from the Department of Veterans Affairs. support those who served by making the claims process easier and less stressful.

Overview

22
22
years of professional experience

Work History

Advocate

Advocates Online
12.2021 - Current
  • Case load of 160 clients
  • Strong communication skills with a warm, empathetic, and professional manner
  • Passionate about supporting and advocating for veterans
  • Reliable, organised and self-motivated
  • Confident using computers and online systems
  • Trained in DVA processes and veteran support
  • Working with confidential and sensitive information with respect and compassion
  • Conduct scheduled consult calls with veterans to gather their background and medical information and their current situation
  • Explain the DVA claims process and how the service works
  • Lodge claims through the Department of Veterans’ Affairs online portal on their behalf
  • Act as an advocate, ensuring each veteran’s circumstances are understood and properly represented
  • Keep client records up-to-date using internal systems
  • Perform general admin tasks such as data entry, document prep, and file management

Job Coach

Campbell Page
Adelaide
  • Conduct 1:1 and group appointments to assist job seekers to find work, update JSCI and EPP
  • Administrative and clerical duties undertaken include word processing, data entry
  • Handling correspondence and making appointment for job coaches.
  • Updating data bases and using high levels of data entry skills
  • Reception duties
  • Database management using ESS
  • Managing outlook diaries
  • Preparing automated messages

Administration Assistant

Trinity College
  • Provide exceptional administrative support to the school.
  • Maintained all effective communication including mail, photocopying texting, email and letters.
  • Greeting visitors helping with enquires, signposting and maintaining visitor’s sign in book
  • Setting up and establishing filing system
  • Ensuring the college Polices and Guidelines were adhered too
  • Temp post to cover long service leave

Community Centre Coordinator

Home-Start
10.2006 - 06.2010
  • Company Overview: Home-Start Rheindahlen supports families from a diverse range of countries and cultures, serving with the British Forces in Germany and NATO.
  • Recruited, inducted, trained and managed a paid Secretary as well as volunteers to support families and projects in the community.
  • Provided support to families through a range of different methods, depending on their individual requirements, family makeup and their cultural background and needs.
  • Delivered factual evidence and support to the families when needed in case conferences and Child Protection meetings.
  • Wrote and implemented procedures, ground rules, health and safety and regular risk assessments for each of the groups, trips and visits to ensure they ran smoothly and safely.
  • Administration and accounts payable to ensure the continued smooth operation of the centre, including management of a budget and undertaking regular audits and grant applications.
  • Home-Start Rheindahlen supports families from a diverse range of countries and cultures, serving with the British Forces in Germany and NATO.
  • Successfully developed, established and implemented nine very popular programs that continue to be run on a weekly basis and receive full attendance.
  • Achieved a significant number of self referrals to the service in recognition of the excellent services provided and reputation that it developed in the community.
  • Due to the growth and success of the programs I implemented, the existing building quickly became too small to support the needs of the community.
  • I wrote numerous proposals and applied for funding to support a move to a larger premise and after much negotiation was successful and saw the establishment of Home-Start in a larger, customised premise prior to my departure.
  • Enjoyed the variety of different working hours to meet the needs of the families and volunteers, often working evening and weekends.

Early Years Officer

British Forces Early Years Service
08.2003 - 08.2006
  • Registration and inspection of child minders, preschools and out of school care providers in accordance with government legislation.
  • Maintained database of visits and prepared summary reports.
  • Liaised with Army Welfare Serviced personnel.
  • Acting on information from a parent about the nursery, an investigation was carried out and staff and parents were interviewed.
  • Reports were submitted and suggested changes to the nursery made to improve their service and their outcomes for the user.

Education

Mental Health First Aid -

01.2025

Trauma and chronic pain yoga specialist -

01.2021

Addictions Study - Major

01.2012

Grief and Loss Study - Major

01.2012

Skills

  • Empathetic and caring listener
  • Strong verbal communication skills
  • Dedicated
  • Tenacious
  • Project management
  • Networking
  • Relationship development
  • Experience with culturally diverse communities
  • Organisation skills
  • Co-ordination skills
  • Fundraising event organisation
  • Veteran and family retreat organisation

Recent Professional Development

Veteran and family yoga programs

·  Delivered trauma sensitive  and chronic pain 12 week programs for veterans and their families

·  Ran successful yoga retreats from 2- five days for veteran

·  Ran programs on mediations, mindfulness

·  Working with PTSD, depression and anxiety

Timeline

Advocate

Advocates Online
12.2021 - Current

Community Centre Coordinator

Home-Start
10.2006 - 06.2010

Early Years Officer

British Forces Early Years Service
08.2003 - 08.2006

Job Coach

Campbell Page

Administration Assistant

Trinity College

Mental Health First Aid -

Trauma and chronic pain yoga specialist -

Addictions Study - Major

Grief and Loss Study - Major

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Claire Hill-Paul