Summary
Overview
Work History
Education
Skills
Accomplishments
Key capabilities
Timeline
Generic

Claire Hughes

Melbourne,VIC

Summary

I'm a Human Resources professional with over 10 years’ experience in Learning and Organisational Development, specialising in leadership capability building. I put people at the centre of everything I do; designing and implementing programs that develop leaders, guide teams through change and support individuals to grow and thrive in their careers. My work enhances engagement, accelerates leadership development and drives organisational performance.

As a trusted advisor to Executives and teams, I deliver practical, people focused solutions that align leadership initiatives with business objectives. I excel at translating organisational needs into impactful development programs, mentoring and coaching leaders at all levels, and fostering a culture of high performance and continuous growth. Dynamic and results-driven, I lead leadership development programs that cultivate high-performing leaders, strengthen organisational culture and empower teams to reach their full potential.

Overview

16
16
years of professional experience

Work History

Learning and Organisational Development Manager

Murdoch Children’s Research Institute
01.2024 - Current
  • Lead high-performing team: Coaching L&OD team member to deliver practical, impactful learning solutions.
  • Leadership programs: Co-designed initiatives for all levels, collaborating with external coaches to embed leadership development into succession planning.
  • Workshops & team development: Facilitate DiSC and team ways-of-working sessions to improve collaboration, trust and performance across multi-disciplinary teams.
  • Employee engagement survey: Project-led the 2024 survey, doubling participation via targeted communications and providing Executive with actionable insights to address cultural pain points.
  • Beyond Mentoring program: Develop, design and facilitate program (currently in it’s 8th year). Streamlined mentor–mentee matching, doubling participation and expanding access to career growth opportunities.
  • Career development coaching: Deliver tailored guidance and structured conversation tools and guides to support staff progression
  • Ongoing learning support: Provided coaching and guidance to staff on learning solutions, enhancing engagement and program impact.
  • Employee experience initiatives: Lead programs for MCRI’s 40th Anniversary to strengthen connection, belonging, and organisational pride.
  • Change management: Partnered with leaders during organisational change, including redundancies, ensuring staff were supported and engagement maintained.

Learning and Capability Consultant

Murdoch Children’s Research Institute
04.2021 - 12.2023
  • E-learning development: Designed and launched modules in Adobe Captivate, Articulate Storyline, and Rise, including resilience, change, and compliance programs.
  • Performance & development: Project-led the rollout via Culture Amp, aligning development with career growth needs.
  • P&D e-learning rollouts: Oversaw rollouts, partnering and collaborating with external learning designers to ensure high-quality content and learner engagement.
  • Workshop delivery: Produced and facilitated interactive Zoom-based sessions, ensuring seamless digital learning experiences.
  • Induction and networking: Led redesign of induction programs and quarterly networking events, enhancing onboarding and cross-team connection.
  • Mentoring platform: Project managed the Art of Mentoring platform, acting as internal systems expert and adoption champion.
  • People & Culture portal: Directed content development and maintenance, including tips and guides, to drive adoption and improve access to learning and HR resources.

Learning and Development Advisor

Murdoch Children’s Research Institute
05.2018 - 03.2021
  • E-learning modules: Designed HR compliance, OHS and research data management programs to increase staff knowledge and compliance.
  • Facilitator management: Consulted with external learning facilitators to ensure high-quality program delivery.
  • Mentor program: Project-led internal mentoring program, overseeing implementation, coordination and ongoing success.
  • Intranet management: Maintained L&D and Diversity & Inclusion pages, creating content to support organisational engagement.
  • LMS administration: Administered and troubleshot SuccessFactors to ensure smooth system operation and effective user support.

Learning and Development Coordinator

Murdoch Children’s Research Institute
06.2017 - 04.2018
  • Program coordination: Managed end-to-end logistics for L&D programs, including registrations, venues, materials, and catering.
  • Reporting & analytics: Produced program metrics, feedback analysis, compliance reporting, and WGEA submissions to inform decision-making.
  • Communications & marketing: Designed campaigns to boost L&D program awareness and participation.
  • Committee support: Served as Secretary of the Diversity & Inclusion Committee, managing agendas, minutes, treasury, and subcommittee contributions.
  • Diversity & Inclusion events: Led annual events (IDAHOBIT, International Women’s Day) to strengthen inclusion and culture.
  • Pride in Diversity membership: Project-led successful implementation, championing inclusive practices and recognition.

Learning and Development Coordinator

Dentsu Aegis Network
01.2016 - 06.2017
  • Program design and delivery: Designed, coordinated, and promoted learning programs, including leadership development, technical skill building and compliance training. Developed and facilitated induction program that accelerated new-hire readiness and improved engagement.
  • Stakeholder collaboration: Partnered with business leaders, managers, and external providers to understand learning needs, customise programs and ensure high-quality delivery.
  • Systems management: Administered the LMS (Greenlight) and performance management systems, including training configuration, user support, and reporting.
  • Performance management support: Assisted managers with annual review processes, goal planning and feedback delivery, ensuring alignment with organisational performance frameworks.
  • Engagement and reporting: Tracked participation, engagement, and outcomes across programs, providing insights and reporting to leadership to guide decision-making.
  • Process improvement: Identified opportunities to enhance learning delivery, streamline program administration, and increase uptake through communications and marketing strategies.

Learning and Development Advisor / People Operations Business Partner

cohealth
09.2015 - 12.2015
  • Employee data management: Collated and maintained staff records, uploaded learning records to the LMS (Learning Seat), and ensured accuracy across filing systems.
  • Compliance training rollout: Implemented organisation wide core compliance programs, including internal communications and promotion of mandatory training.
  • LMS & intranet support: Acted as first point of contact for LMS technical issues and maintained intranet content on FAQs and upcoming training.
  • Reporting & HR advisory: Reported training completion rates to Senior Managers and provided guidance on employment conditions, awards, agreements, and remuneration.
  • HR operations support: Prepared employment contracts and variations, assisted managers with position descriptions and classifications, ensuring compliance with recruitment policies and legislation.
  • Police checks and payroll coordination: Entered and maintained Police Check records in Fit2Work and liaised with Payroll regarding salary changes and entitlements.

Lead Generator / Ad Writer

Seek Ltd
03.2010 - 06.2015
  • Lead generation: Provided qualified sales leads to the Acquisitions Team across Australia and New Zealand, maintaining accuracy and timeliness in the company CRM.
  • Advertisement preparation and management: Created and uploaded high quality listings to the Seek website, ensuring content accuracy and visibility.
  • Team onboarding and training: Trained and mentored new team members to maintain performance standards and workflow efficiency.
  • Reporting and analysis: Produced weekly reports on sales leads, distributing insights to relevant departments to support strategic decisions.

HR Administrator (Secondment)

Seek Ltd
01.2015 - 03.2015
  • Job descriptions and recruitment advertising: Drafted and updated job descriptions, prepared advertisements, and uploaded them to the Seek website.
  • Candidate screening and interviews: Reviewed resumes, coordinated interviews, and conducted initial candidate interviews for open positions.
  • Career development support: Assigned mentors and provided guidance to support staff career growth and internal mobility.

Education

Bachelor of Business - Human Resource Management

Victoria University
01.2015

Advanced Diploma of Business - Advertising

RMIT
01.2006

Skills

  • Learning Management Systems (LMS): SuccessFactors, Learning Seat, Greenlight
  • Mentoring platforms: Art of Mentoring
  • Employee engagement and performance: Culture Amp
  • Data and reporting: Power BI, Excel
  • Office productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • E-learning tools: Adobe Captivate, Articulate Storyline & Rise

Accomplishments

  • Leadership development program design: Co-designed leadership development programs (emerging leaders established leaders and experience leaders), to enhance leadership capabilities across all levels.
  • Strategic partnership with HR & organisational leaders: Collaborate closely with broader HR and business leaders to align leadership development initiatives with organisational goals fostering a culture of continuous learning and improvement.
  • Coaching and mentoring: Provided coaching and guidance to managers and staff on leadership development opportunities, fostering a supportive environment for growth and development.
  • Program evaluation & continuous improvement: Led the evaluation of leadership programs, gathering feedback and implementing improvements to ensure relevance and effectiveness in meeting organisational needs.
  • Stakeholder engagement & communication: Effectively communicated program objectives and outcomes to stakeholders, ensuring alignment and support for leadership development initiatives.
  • DiSC Accredited Practitioner
  • Key driver of DiSC expansion across MCRI: Leveraging my status as the sole accredited practitioner to increase awareness, understanding and adoption of the framework across teams and leadership programs
  • Expanded Beyond Mentoring Program: Ensuring accessibility across all roles
  • Trusted advisor: Fostered trusted partnerships during recent organisational change, leveraging strong relationships to guide leaders and staff through transitions and embed learning and development initiatives effectively.

Key capabilities

  • People-first leadership and team coaching
  • L&OD strategy
  • Leadership development programs for all levels
  • Employee engagement, experience and culture change
  • Workshop facilitation, program design and delivery
  • Stakeholder management and executive advising
  • Change management and resilience building
  • Learning technology and e-learning solutions

Timeline

Learning and Organisational Development Manager

Murdoch Children’s Research Institute
01.2024 - Current

Learning and Capability Consultant

Murdoch Children’s Research Institute
04.2021 - 12.2023

Learning and Development Advisor

Murdoch Children’s Research Institute
05.2018 - 03.2021

Learning and Development Coordinator

Murdoch Children’s Research Institute
06.2017 - 04.2018

Learning and Development Coordinator

Dentsu Aegis Network
01.2016 - 06.2017

Learning and Development Advisor / People Operations Business Partner

cohealth
09.2015 - 12.2015

HR Administrator (Secondment)

Seek Ltd
01.2015 - 03.2015

Lead Generator / Ad Writer

Seek Ltd
03.2010 - 06.2015

Bachelor of Business - Human Resource Management

Victoria University

Advanced Diploma of Business - Advertising

RMIT

Similar Profiles

CREATE PROFILE
Claire Hughes