Claire Jarman
Wynnum,QLD
Summary
I am currently employed as a Customer Service Officer at the Queensland Building and Construction Commission (QBCC), where I excel in delivering exceptional service while effectively navigating complex legislative and policy frameworks. I bring strong problem-solving abilities, resilience, and a dedication to continuous improvement, all of which drive positive customer outcomes. With extensive experience in customer-focused roles across diverse sectors, I am adept at interpreting and communicating key aspects of the QBCC Act 1991, the QBCC Regulation 2018, and other relevant legislation governing Queensland's building and construction industry.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
QBCC
02.2024 - Current
- Deliver accurate information, advice, and support to customers on building-related matters, including QBCC legislation, services, policies, procedures, and products.
- Interpret and provide guidance on QBCC services, including builder and contractor licensing and renewal applications, the Home Warranty Scheme, contractor compliance, building dispute management, and general enquiries.
- Stay informed on QBCC services and updates through ongoing training and active participation in knowledge-sharing sessions.
- Perform a variety of administrative tasks, including front counter operations, face-to-face customer service, email management, and triaging correspondence.
- Consistently provide exceptional customer service to internal staff and external stakeholders, demonstrating resilience and professionalism when managing challenging interactions.
- Actively contribute as a member of the "Our Future Fit Workplace" committee
Motor Claims Specialist
Suncorp Group
02.2023 - 12.2023
- Provision of superior customer service in line with company policies and procedures, reinforcing Suncorp’s Group commitment to ‘Protecting what matters’
- Recently finished end of financial year in3rd position for KPIs
- Work from home
Store Manager
Market Organics Bulimba
02.2022 - 01.2023
- Day Management: Responsible for planning and directing the day to day running of the store operations, planning, monitoring, and appraising task results
- Employee Engagement: Responsible for the recruiting, training, and managing of staff in line with company policy, whilst creating a positive and effective workplace
- Stock Control: Responsible for ordering of inventory and management of stock levels
- Event management: Organisation of events with the marketing department
- Marketing: Liaising with marketing for social media presence and community involvement
- Problem solving and handling of unusual circumstances particularly pertinent in the last two years in the retail sector
- Forecasting staffing needs and developing a strategy to ensure optimal staffing in all areas
- Customer Service: Most importantly ensuring that a high level of customer service is always maintained, complaints resolved quickly and efficiently, liaising with customers to ensure that the store is meeting the needs of the customer base
Assistant Manager
Market Organics Newmarket
03.2021 - 02.2022
- Day Management: Assisted the manager of the store with training and managing staff in accordance with the company policies and procedures, helping to ensure that day to day running of the business was efficient
- Stock Control: Managed the ordering and receiving of all inventories for the store
- Customer Service: Dealing with customer complaints and issues, ensuring that the best possible customer service was delivered
Administration Temp
Hays Recruitment
02.2019 - 02.2021
- Demonstrated ability to adapt to new environments, teams and administration and reception procedures and office software as a sought-after and client requested agency temp, successfully completing contracts with companies such as BHP Billiton and Regus Office and Meeting Rooms
- Managed meeting rooms, directed a busy switchboard, cleaning and stocking of the kitchen and dining areas, office supply management and client meet and greet
Education
Graduate Diploma - Psychology
University of Technology Sydney
05-2025
Graduate Diploma - Human Nutrition
Deakin University
01.2022
Bachelor - Tourism Management
University of Technology, Sydney
01.2001
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Customer relations
- Active listening
- Problem resolution
- Customer education
- SalesForce, ECM and Techone
- Microsoft Office Suite
Timeline
Customer Service Officer
QBCC
02.2024 - Current
Motor Claims Specialist
Suncorp Group
02.2023 - 12.2023
Store Manager
Market Organics Bulimba
02.2022 - 01.2023
Assistant Manager
Market Organics Newmarket
03.2021 - 02.2022
Administration Temp
Hays Recruitment
02.2019 - 02.2021
Graduate Diploma - Human Nutrition
Deakin University
Bachelor - Tourism Management
University of Technology, Sydney
Graduate Diploma - Psychology
University of Technology Sydney
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