Claire Kang
Sunshine Coast,QLD
Summary
Friendly Waitress with experience in order taking, payment processing, cooking and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
2
2
years of professional experience
Work History
Brista & Cooker
MyBook&Cartoon
01.2021 - 07.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Waitress
Traditional Chicken Restaurant
01.2020 - 02.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
BBA - Computer Science
Duksung W.University
Seoul, Korea03.2025
Skills
- Food Arrangement
- Safe Food Handling
- Customer Service
- Adaptability and Flexibility
- Dependable and Cooperative
- Hard-Working
- friendly and positive
- POS System Operations
- Food and Beverage Service
- Coffee Brewing
- Smoothie Making
- Recipe-Based Cooking
- Menu Memorization
- RSA
Timeline
Brista & Cooker
MyBook&Cartoon
01.2021 - 07.2022
Waitress
Traditional Chicken Restaurant
01.2020 - 02.2021
BBA - Computer Science
Duksung W.University
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