Claire Kelada
Harrington Park,NSW
Overview
17
17
years of professional experience
Work History
Retail Sales Assistant
Harvey Norman Bedding
Moore Park NSW
05.2002
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Salesperson
Harvey Norman Electrical
Townsville, QLD
08.2008 - 01.2009
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Harvey Norman Electrical
Kawana Waters QLD
03.2007 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Salesperson
Harvey Norman Electrical
Carindale, QLD
02.2006 - 02.2007
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
Personal Assistant
Harvey Norman Electrical
Balgowlah, NSW
10.2005 - 02.2006
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Input details for staff payroll
Sales Assistant
Harvey Norman Electrical
Bondi Junction, NSW
02.2005 - 11.2005
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Graphics Designer
Parramatta Print Connection
Parramatta NSW
01.2001 - 05.2002
- Developed display, marketing, and packaging materials to support product branding strategies.
- Met with Clients to discuss their needs to help promote their business
- Create and design logos and business cards and point of sale for clients to help promote their business
- Designed brochure layouts, for different businesses to help promote growth and advertise companies, and product sales.
Visual Merchandiser / Graphic Designer / Sales
Harvey Norman Computers
01.1995 - 10.2001
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
Ticket Writer/Cashier/Packer
Woolworths
Glenfield, NSW
06.1993 - 11.1993
- Maintaining the pricing and organisation of tickets and products on shelves allowing customers to have an easier and happier shopping experience
- Helper to assist and serve customers as a cashier
Sales Assistant
Payless Shoes
02.1992 - 11.1992
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Year 10 Graduate -
Liverpool Girls High School
Liverpool, NSW1991
Office Administration
Macquarie Fields College of TAFE
Macquarie Fields, NSWDiploma - Visual Merchandising
Macquarie Fields College of TAFE
Macquarie Fields, NSWDiploma - Ticket Writing
Macquarie Fields College of TAFE
Macquarie Fields, NSWTimeline
Retail Salesperson
Harvey Norman Electrical
08.2008 - 01.2009
Cashier
Harvey Norman Electrical
03.2007 - 07.2008
Retail Salesperson
Harvey Norman Electrical
02.2006 - 02.2007
Personal Assistant
Harvey Norman Electrical
10.2005 - 02.2006
Sales Assistant
Harvey Norman Electrical
02.2005 - 11.2005
Retail Sales Assistant
Harvey Norman Bedding
05.2002
Graphics Designer
Parramatta Print Connection
01.2001 - 05.2002
Visual Merchandiser / Graphic Designer / Sales
Harvey Norman Computers
01.1995 - 10.2001
Ticket Writer/Cashier/Packer
Woolworths
06.1993 - 11.1993
Sales Assistant
Payless Shoes
02.1992 - 11.1992
Year 10 Graduate -
Liverpool Girls High School
Office Administration
Macquarie Fields College of TAFE
Diploma - Visual Merchandising
Macquarie Fields College of TAFE
Diploma - Ticket Writing
Macquarie Fields College of TAFE