Claire Laidler
Mandurah,WA
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Friendly and engaging staff member with a history of delivering excellent customer service in busy customer focused settings. Strong payment processing and client engagement skills to promote seamless interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Murphys Irish Pub
Mandurah, WA
06.2021 - Current
- Maintained confidentiality of sensitive data in accordance with company policies.
- Answered incoming calls in a timely manner and directed them appropriately.
- Responded promptly to customer inquiries via email or phone.
- Organized and maintained filing systems, both paper and electronic.
- Processed incoming invoices for payment in a timely manner.
- Set up new hire paperwork according to company standards.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Hospitality Supervisor
Murphys Irish Pub
MANDURAH, WA
09.2017 - 06.2021
- Encouraged feedback from customers regarding their dining experience in order to improve services provided.
- Scheduled shifts for all hospitality staff members in accordance with budgeted labor costs.
- Inspected dining areas regularly to ensure cleanliness standards were met.
- Resolved customer complaints promptly in a professional manner.
- Trained new staff on policies, procedures, menu items, and service techniques.
Service Advisor
Mandurah Automotive Group
MANDURAH, WA
05.2013 - 03.2016
- Followed up with existing customers regarding past services performed on their vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Upsold additional products or services when appropriate.
- Prepared invoices for services rendered and collected payments from customers.
Education
BN Child Nursing - Nursing
Napier University Edinburgh
Edinburgh, Scotland01-2010
High School Diploma -
Bloomfield Collegiate School
Belfast, Northern IrelandSkills
- Billing and Invoicing
- Database entry
- Customer Engagement
- Inbound and Outbound Calling
- Complaint resolution
- Courteous demeanor
Affiliations
- Reading and listening to music.
- Walking and going to the gym.
Certification
- DRGL Approved Mangers License (unrestricted)
- RSA Certificate
- Current 'C' Driving License (own car)
Accomplishments
- 2014 Service Advisor of the Year Hyundai Auto
References
References available upon request.
Timeline
Office Administrative Assistant
Murphys Irish Pub
06.2021 - Current
Hospitality Supervisor
Murphys Irish Pub
09.2017 - 06.2021
Service Advisor
Mandurah Automotive Group
05.2013 - 03.2016
BN Child Nursing - Nursing
Napier University Edinburgh
High School Diploma -
Bloomfield Collegiate School
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