Claire Laidler
Mandurah,WA
Summary
Dynamic Office Administrator with a proven track record at Murphys Irish Pub, excelling in client relationship management and team leadership. Recognized for enhancing customer satisfaction through effective communication and mentoring junior staff. Proficient in MYOB data entry, ensuring accurate financial transactions and streamlined operations.
Overview
22
22
years of professional experience
Work History
Office Administrator/Duty Manager
Murphys Irish Pub
Mandurah, WA
09.2017 - Current
- Assisted in managing office supplies and inventory, ensuring efficient resource availability.
- Facilitated onboarding of new employees by coordinating training sessions and resources.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained organized filing systems for documentation, improving information retrieval processes.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Dealt with cash and EFTPOS transactions daily, including the reconciliation of multiple tills. Matched income and outgoing cash flow.
Automotive Service Advisor
Mandurah Auto Group Pty
Mandurah, WA
05.2013 - 01.2016
- Coordinated service appointments and customer follow-ups to enhance client satisfaction.
- Advised customers on vehicle maintenance, repairs, and warranty information to ensure informed decisions.
- Streamlined communication between technicians and customers to minimize misunderstandings.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Competed in the Hyundai Service Advisor of the Year 2014
Receptionist/Hospitality Team Member
David Lloyd Leisure Edinburgh & Belfast
United Kingdom
01.2004 - 10.2010
- Managed front desk operations, ensuring seamless visitor experience and efficient appointment scheduling.
- Coordinated communication between departments, enhancing information flow and responsiveness to client inquiries.
- Handled multi-line phone systems, directing calls efficiently and ensuring timely responses to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Trained new staff on reception protocols, fostering a collaborative team environment and consistent service delivery.
Education
Diploma in Emergency Health Services -
Australian Paramedical College
Online04-2026
9 GCSEs And ALevels -
Bloomfield College School
Belfast, Northern Ireland06-2003
Skills
- Effective time management
- Administrative support
- Proficient in MYOB data entry
- Customer service & engagement
- Team leadership
- Client relationship management
- Proficient in collaborating with diverse teams
- Point-of-sale cash handling
Timeline
Office Administrator/Duty Manager
Murphys Irish Pub
09.2017 - Current
Automotive Service Advisor
Mandurah Auto Group Pty
05.2013 - 01.2016
Receptionist/Hospitality Team Member
David Lloyd Leisure Edinburgh & Belfast
01.2004 - 10.2010
Diploma in Emergency Health Services -
Australian Paramedical College
9 GCSEs And ALevels -
Bloomfield College School