Claire Lim
Box Hill,VIC
Summary
Motivated Assistant Relationship Manager, willing to work hard while implementing general ledger entries and maintaining data confidentiality. Proficient in MYOB, Xero, Factorsoft and well-rounded in maintaining accounting documentation. Determined individual with attention to detail and well-trained in keeping meticulous financial records. Currently managing VIC, SA, QLD and WA portfolios.
Overview
4
4
years of professional experience
Work History
Assistant Relationship Manager
Earlypay
03.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared daily & monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Food & Beverage Manager
Crowne Plaza Melbourne
06.2022 - 03.2023
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation.
- Carefully interviewed, selected, trained and supervised staff.
Operations Manager
Plus82 Group - Mimi Restaurant
09.2021 - 06.2022
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Collections Officer
Westpac Group
04.2020 - 09.2021
- Assisted debtors in setting up payment plans to recover overdue balances.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Received inbound calls and answered questions from customers satisfactorily.
- Achieved performance goals on consistent basis.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Negotiated to collect balance in full.
- Collected documents and made portfolios for collections accounts.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Education
Bachelor in Business - International Hotel Management
Le Cordon Bleu
Australia 07.2020
Advanced TEFL Certificate - Teaching English As A Second Language (ESL)
Premier TEFL
05.2020
Teaching IELTS Certificate - Specialised Course Curriculum
Premier TEFL
05.2020
Diploma in Hospitality - Pastry And Bakery
SHATEC Institute
Singapore12.2016
Singapore Cambridge General Certificate - Secondary Education
CHIJ St Joseph's Convent
Singapore12.2014
Skills
- Business Development
- Customer Service orientation
- Relationship Building and Management
- Risk management
- Portfolio management
Certificate/ License
- Responsible Service Alcohol ( TAFE SA )
- Responsible Person License ( Liquor and Gaming South Australia )
- Full International Drivers License
Referees
EarlyPay
Jenny Yuen-Coad - Risk & Compliance Manager
0424 946 424
jenny.yuen-coad@earlypay.com.au
Crown Plaza Melbourne
JoeWee Lim - Previous Venue General Manager
0498 666 989
Chiki Chan Restaurant Melbourne
Aldred Lim - Venue Manager
0423 812 744
Mayfair Hotel
Tinny Lai - Former Food & Beverage Manager
0433 069 977
Languages
English ( Native )
Chinese ( Proficient )
Timeline
Assistant Relationship Manager
Earlypay
03.2023 - Current
Food & Beverage Manager
Crowne Plaza Melbourne
06.2022 - 03.2023
Operations Manager
Plus82 Group - Mimi Restaurant
09.2021 - 06.2022
Collections Officer
Westpac Group
04.2020 - 09.2021
Bachelor in Business - International Hotel Management
Le Cordon Bleu
Advanced TEFL Certificate - Teaching English As A Second Language (ESL)
Premier TEFL
Teaching IELTS Certificate - Specialised Course Curriculum
Premier TEFL
Diploma in Hospitality - Pastry And Bakery
SHATEC Institute
Singapore Cambridge General Certificate - Secondary Education
CHIJ St Joseph's Convent
Similar Profiles
Eliana Pezoa AravenaEliana Pezoa Aravena
Assistant Relationship Manager at EarlypayAssistant Relationship Manager at Earlypay
Bofan WangBofan Wang
Junior Business Analyst - Intern at Builders AcademyJunior Business Analyst - Intern at Builders Academy
Summer (Yawen) XIESummer (Yawen) XIE
Tobacco Cashier at The Eight TobacconistTobacco Cashier at The Eight Tobacconist
Tatsuya KatsubaTatsuya Katsuba
Sushi Chef at SUSHI ON Little BourkeSushi Chef at SUSHI ON Little Bourke
Lan LiLan Li
Registered Nurse at Cabrini Health - MalvernRegistered Nurse at Cabrini Health - Malvern