Summary
Overview
Work History
Education
Certification
KEY SKILLS & COMPETENCIES
PROFESSIONAL REFERENCES
Timeline
Generic

Claire Lin

Perth,Australia

Summary

Experienced hospitality professional with a strong background in hotel and restaurant operations across prestigious five-star hotels. I excel in delivering exceptional customer service, adeptly resolving issues, and thriving in fast-paced team environments, while also demonstrating strong independent work capabilities.

I am now seeking to transition into farming-related professions. Passionate about outdoor activities and dedicated to building a life closer to nature, I am eager to apply my strong organizational skills and attention to detail to promote environmental stewardship. I am committed to cultivating a fulfilling career that harmonizes my professional expertise with my love for the outdoors.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cafe All Rounder

LES DIMANCHES PÂTISSERIE
04.2024 - Current
  • Delivered a welcoming and positive customer experience at the counter
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Operated a point-of-sale terminal and EFTPOS machine
  • Managed the baking ingredients inventory and requested the purchase of stock
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Monitored the visual appeal and the availability of pastry on display
  • Assisted pastry chef in making cakes/desserts
  • Cleaned and maintained the service area to food safety standards
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and flat white.

Front of House

WIER'S BUTCHERS
04.2024 - Current
  • Adhered to USDA guidelines when labeling packaged meats ready for sale.
  • Organized shelves with products in an orderly fashion ensuring proper rotation was followed at all times.
  • Received orders from customers and sliced, weighed and wrapped meats to customer specifications.
  • Performed quality inspections on meats and other products
  • Served customers, provided advice, answered questions, and accepted orders or payments.
  • Ensured all food safety standards were met while preparing cuts of meat according to company policies.

Customer Success Supervisor

BQOOL INC.
04.2021 - 02.2024
  • Managed over 7000 Amazon seller accounts, providing assistance and support to improve their stores' performance
  • Collaborated with the IT department to resolve technical issues reported by software users
  • Efficiently contributed to the delivery of customer information with various team members
  • Consistently demonstrated a high level of client service focus to ensure all clients received the proper care and support
  • Maintained a high level of accuracy when completing all duties, inclusive of reviewing and checking own work and documents
  • Conducted new staff training
  • Managed a 7-person customer support team to ensure customer support quality
  • Efficiently contributed to the delivery of customer information with various team members.

Front Desk Receptionist

HILTON TOKYO ODAIBA
12.2018 - 06.2020
  • Greeted customers warmly and made them feel welcome.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Excelled in upselling, and boosted room upgrades
  • Multi-tasking during rush hours while keeping an eye on detail
  • Took requests from customers and shared them with the team to make sure the services were offered as requested
  • Operated reservation system for creating new bookings.

Customer Service Team Teammember

HOSHINO RESORT TOMAMU
09.2017 - 11.2018
  • Handled check-ins/outs efficiently with a heartful welcome and care. Ensured that all customer service standards were met or exceeded during each shift.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Followed recipes accurately while adhering to portion control standards.
  • Maintained a neat work station throughout shift hours.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Education

Bachelor - JAPANESE LANGUAGE AND CULTURE DEPARTMENT

Soochow University
Taipei, Taiwan
06-2017

Certification

  • FoodSafe Food Handler Certificate
  • RSA
  • WA Driver's Licence
  • First Aid Certification
  • TOEIC 910/990
  • IELTS 7.0/9.0
  • JLPT N1

KEY SKILLS & COMPETENCIES

  • The ability to work independently to meet varying operational demands.
  • Clear and effective verbal communication with customers, colleagues, and supervisors.
  • Skilled in organizing and optimizing time effectively to achieve sound outcomes in a fast-paced environment.
  • Sound problem-solving skills, coupled with experience in appropriately escalating sensitive matters to achieve timely resolution.
  • Strong organizational skills, with the ability to manage competing priorities and organize workflows to achieve the team's goals.
  • Having a keen eye for detail to ensure and maintain the quality of the service.
  • Flexibility in work schedules and roles, such as covering different shifts or tasks.
  • Quickly learning new procedures or systems introduced in the workplace.
  • Demonstrated leadership skills, conducted staff training, and managed a multi-cultural team within a regulatory environment.
  • Familiarity with reservation systems and hotel management software.
  • Competence in cleaning techniques and use of cleaning equipment for housekeeping.
  • Knowledge of food handling, preparation, and safety protocols.
  • First Aid Training
  • IT Skills – Microsoft Word, Excel, PowerPoint, Outlook

PROFESSIONAL REFERENCES

Mark Bradley 

Owner of Wier's Butchers

0439526196

Timeline

Cafe All Rounder

LES DIMANCHES PÂTISSERIE
04.2024 - Current

Front of House

WIER'S BUTCHERS
04.2024 - Current

Customer Success Supervisor

BQOOL INC.
04.2021 - 02.2024

Front Desk Receptionist

HILTON TOKYO ODAIBA
12.2018 - 06.2020

Customer Service Team Teammember

HOSHINO RESORT TOMAMU
09.2017 - 11.2018

Bachelor - JAPANESE LANGUAGE AND CULTURE DEPARTMENT

Soochow University

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