CLAIRE MCVINISH-DOWNES
Gladstone,Australia
Summary
Dynamic and self-motivated professional with a proven track record at Ray White Gladstone, excelling in communication and customer relationship management. Adept at organizing property viewings and resolving tenant inquiries, I thrive under pressure and consistently deliver exceptional service, enhancing client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Property Management Assistant
Ray White Gladstone
Gladstone, QLD
06.2024 - 07.2025
- Assisted property managers with tenant inquiries and maintenance requests.
- Coordinated property viewings and scheduled appointments for prospective tenants.
- Facilitated communication between tenants, landlords, and service providers effectively.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
Adventure Expert
Pursuit
, Canada
09.2022 - 02.2023
- Responsible for selling tickets for tours offered by the company, as well as providing information to guest of activities on offer
- Managing retail store and following opening and closing procedure of the store.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Documented, researched and resolved customer service issues.
Administrative Assistant
Bill Robertson Toyota
01.2021 - 01.2022
- Assisted with reception duties such as phone calls, emails and greeting guest
- Responsible for running errands, processing payments, chasing up debtors, reconciling accounts and completing the daily bank statement.
- Received and distributed incoming mail and digital correspondence.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Entered information onto digital systems to maintain data quality and accuracy.
Detailer
Bill Robertson Toyota
01.2020 - 01.2021
- In charge of cleaning all guests' vehicles that came into the dealership
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
- Maintained customer loyalty and delivered exceptional service.
Education
Real Estate Licences - Real Estate Salesperson
Office of Fair Trading
11-2024
Certificate II - Hospitality
Gladstone State High School
Queensland Certificate of Education -
Gladstone State High School
Skills
- Excellent Communication
- Ability to Work Under Pressure
- Great organisation and planning skills
- Self-motivation
- Teamwork
- Customer relationship management
References
- Julianne, Grice, j_m_grice@hotmail.com.au, 0400 594 894
- Desley, Hayward, 0447 022 303
Timeline
Property Management Assistant
Ray White Gladstone
06.2024 - 07.2025
Adventure Expert
Pursuit
09.2022 - 02.2023
Administrative Assistant
Bill Robertson Toyota
01.2021 - 01.2022
Detailer
Bill Robertson Toyota
01.2020 - 01.2021
Real Estate Licences - Real Estate Salesperson
Office of Fair Trading
Certificate II - Hospitality
Gladstone State High School
Queensland Certificate of Education -
Gladstone State High School
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