Summary
Overview
Work History
Education
Skills
References
Timeline
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CLAIRE MCVINISH-DOWNES

Gladstone,Australia

Summary

Dynamic and self-motivated professional with a proven track record at Ray White Gladstone, excelling in communication and customer relationship management. Adept at organizing property viewings and resolving tenant inquiries, I thrive under pressure and consistently deliver exceptional service, enhancing client satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Property Management Assistant

Ray White Gladstone
Gladstone, QLD
06.2024 - 07.2025
  • Assisted property managers with tenant inquiries and maintenance requests.
  • Coordinated property viewings and scheduled appointments for prospective tenants.
  • Facilitated communication between tenants, landlords, and service providers effectively.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.

Adventure Expert

Pursuit
, Canada
09.2022 - 02.2023
  • Responsible for selling tickets for tours offered by the company, as well as providing information to guest of activities on offer
  • Managing retail store and following opening and closing procedure of the store.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Documented, researched and resolved customer service issues.

Administrative Assistant

Bill Robertson Toyota
01.2021 - 01.2022
  • Assisted with reception duties such as phone calls, emails and greeting guest
  • Responsible for running errands, processing payments, chasing up debtors, reconciling accounts and completing the daily bank statement.
  • Received and distributed incoming mail and digital correspondence.
  • Supported workflow of daily administrative tasks to achieve targets and deadlines.
  • Entered information onto digital systems to maintain data quality and accuracy.

Detailer

Bill Robertson Toyota
01.2020 - 01.2021
  • In charge of cleaning all guests' vehicles that came into the dealership
  • Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
  • Maintained customer loyalty and delivered exceptional service.

Education

Real Estate Licences - Real Estate Salesperson

Office of Fair Trading
11-2024

Certificate II - Hospitality

Gladstone State High School

Queensland Certificate of Education -

Gladstone State High School

Skills

  • Excellent Communication
  • Ability to Work Under Pressure
  • Great organisation and planning skills
  • Self-motivation
  • Teamwork
  • Customer relationship management

References

  • Julianne, Grice, j_m_grice@hotmail.com.au, 0400 594 894
  • Desley, Hayward, 0447 022 303

Timeline

Property Management Assistant

Ray White Gladstone
06.2024 - 07.2025

Adventure Expert

Pursuit
09.2022 - 02.2023

Administrative Assistant

Bill Robertson Toyota
01.2021 - 01.2022

Detailer

Bill Robertson Toyota
01.2020 - 01.2021

Real Estate Licences - Real Estate Salesperson

Office of Fair Trading

Certificate II - Hospitality

Gladstone State High School

Queensland Certificate of Education -

Gladstone State High School
CLAIRE MCVINISH-DOWNES