Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Claire Meyer

Adelaide,SA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure with background and years of experience working in Hospitality industry, shaping skills through my hands on approach to learning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Datacom
Adelaide, SA
03.2024 - 09.2024
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Food and Beverage Attendant

Oporto Cairns Airport/ HMS HOST
06.2021 - 10.2021
  • Demonstrated proficiency as a food and beverage attendant during employment with HMS HOST at Cairns Airport
  • Successfully acquired Aviation Security Identification Card (ASIC) and collaborated within a cohesive team, ensuring prompt delivery of fast food and excellent customer service at Cairns Airport
  • Demonstrated ability to quickly learn new skills in a fast-paced environment, showcasing friendly and approachable customer service skills and fostering positive relationships within the team for efficient collaboration

Cook/FOH Waitress/ All Rounder Staff

Coffee Club Mt Sheridan
Cairns, QLD
06.2018 - 08.2020
  • Demonstrated exceptional growth by going from an entry-level position as a kitchen hand to leading the entire kitchen at The Coffee Club
  • Implemented effective systems for food and stock rotations, labelling, dating, ordering, and stock return
  • Operated and executed sales on tills while also receiving training behind the counter and in the front of house, gaining valuable experience in customer interactions and point of sales system.
  • Expanded skill set by receiving training in floor operations, serving customers as a waitress, and overseeing store opening/closing duties in later stages of employment.
  • Demonstrated skills as an all-rounder staff member, primarily excelling in the role of a short order cook in the kitchen

1ST YEAR APPRENTICE CHEF

JAM CORNER
01.2013 - 06.2014
  • Developed the ability to effectively operate in a demanding and time-sensitive setting as an entry-level chef
  • Achieved high performance in first year curriculum before discontinuing due to personal circumstances.

Education

QCE YEAR 12 -

TOWNSVILLE STATE HIGH SCHOOL
01.2012

CERT II HOSPITALITY -

TOWNSVILLE STATE HGH SCHOOL & GOLDEN ROAST CATERING
01.2012

CERT III (1ST YEAR APPRENTICE CHEF) -

BARRIER REEF INSTITUTE OF TAFE
01.2013

Skills

  • Microsoft Office programs
  • Computer proficiency
  • Fast-paced learning
  • Customer service
  • Food and beverage service
  • Kitchen operations
  • Stock management
  • Point of sales system
  • Short order cooking
  • Fast-paced work environment
  • Data Collection
  • Data Entry
  • Call Management
  • Critical Thinking
  • Building rapport
  • Positive and professional
  • Active Listening
  • Call Center Operations

Certification

  • Certificate III Business (RECENTLY COMPLETED- AWAITNG CERTIFICATE DELIVERY)

References

  • Irma Mclean - Datacom - Senior Supervisor : irma.mclean@datacom.com
  • Lisa Biggs - Datacom - Customer Service officer : lisabiggs38@gmail.com - 0433946856

Timeline

Customer Service Representative

Datacom
03.2024 - 09.2024

Food and Beverage Attendant

Oporto Cairns Airport/ HMS HOST
06.2021 - 10.2021

Cook/FOH Waitress/ All Rounder Staff

Coffee Club Mt Sheridan
06.2018 - 08.2020

1ST YEAR APPRENTICE CHEF

JAM CORNER
01.2013 - 06.2014

QCE YEAR 12 -

TOWNSVILLE STATE HIGH SCHOOL

CERT II HOSPITALITY -

TOWNSVILLE STATE HGH SCHOOL & GOLDEN ROAST CATERING

CERT III (1ST YEAR APPRENTICE CHEF) -

BARRIER REEF INSTITUTE OF TAFE

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Claire Meyer