Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claire Micallef

Practice Manager
Helensvale,QLD

Summary

Responsible for the daily smooth operation of a busy and versatile dental practice including managing, rostering, payroll, hiring & monitoring staff, their well being and training inductions.

Ensuring practice policies, protocols and procedures are adhered to maintain accreditation.

Front desk duties, such as greeting patients,booking appointments using D4w (have experience in Oasis too), account management & daily banking and settlement, organizing payment plans for patients.

Co-ordination with laboratories and specialist clinics.

Sterilization, processing and tracking of instruments ensuring strict compliance with hygiene and infection control compliance.

Pouring of models, making bleach trays.

Chair-side assisting to dentists/Hygienist when short of staff.

Overview

11
11
years of professional experience

Work History

Practice Manager

Namo Dental
02.2019 - 07.2023
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Increased front sales by 50%.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting including staff and dentists pay.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Addressed and remedied all patient or team member issues.

Service Coordination Officer

Melton City Council
01.2013 - 11.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Advanced Diploma of Counselling

AGB Training
Geelong, VIC
04.2018

Diploma of Counselling

AGB Training
Geelong, VIC
12.2017

Advanced Diploma of Community Sector Management

AGB Training
Geelong, VIC
09.2017

Certificate IV in Community Services Work

AGB Training
Geelong, VIC
03.2016

Certificate IV in Front-line Management

Partners in Training
Melbourne, VIC
04.2015

Certificate III in Aged Care

Djerriwarrah Emloyment & Education
Melton, VIC
01.2013

Certificate III I Home & Community Care

Djerriwarrah Employment & Education
Melton, VIC
01.2013

Skills

  • Problem Identification
  • Practice Management
  • Patient Care Assessment
  • Clinical Improvement Initiatives
  • Managing Practice Operations
  • Employee Performance
  • Highly developed interpersonal skills
  • Effective time management
  • Committed to ongoing professional & personal development
  • Strong communication skills
  • Enjoy fast paced environment & able to multitask
  • File and record management
  • Staff Management
  • Hiring and recruitment

Languages

Maltese
Native or Bilingual

Timeline

Practice Manager

Namo Dental
02.2019 - 07.2023

Service Coordination Officer

Melton City Council
01.2013 - 11.2015

Advanced Diploma of Counselling

AGB Training

Diploma of Counselling

AGB Training

Advanced Diploma of Community Sector Management

AGB Training

Certificate IV in Community Services Work

AGB Training

Certificate IV in Front-line Management

Partners in Training

Certificate III in Aged Care

Djerriwarrah Emloyment & Education

Certificate III I Home & Community Care

Djerriwarrah Employment & Education
Claire Micallef Practice Manager