Claire Mitchell
Glebe
Summary
Dynamic Business Manager with a proven track record at Chillflow Solutions, excelling in strategic interstate and International procurement and ISO compliance. Successfully led accreditation initiatives and enhanced operational efficiency through policy development and team leadership. Adept at vendor negotiation and fostering supplier relationships, driving significant improvements in compliance and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Business Manager
Chillflow Solutions
11.2021 - Current
- Successfully led ISO and Defence Industry Security Program (DISP) accreditation initiatives, securing certifications, and implementing ongoing compliance processes.
- Directed procurement activities across branches, introducing scalable systems, and vendor evaluation processes.
- Played a key role in the company’s expansion into Western Australia, overseeing staff onboarding, and procurement setup.
- Collaborated closely with UK-based directors to align operational standards and business practices.
- Acted as Chief Security Officer for DISP, and managed cross-site compliance reporting.
- Developed and implemented policies and procedures to improve operational efficiency.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Provided training sessions for employees on new software systems used in business operations.
Purchasing Manager
Atlantic & Peninsula Australia
03.2014 - 11.2021
- Managed end-to-end procurement for shipbuilding and industrial projects, including tendering and contract management.
- Developed supplier networks and negotiated terms to ensure the timely delivery of critical components.
- Introduced cost-saving initiatives and improved purchasing efficiency through system enhancements.
- Aligned procurement plans with project timelines, and stakeholder requirements.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Prepared and presented reports on purchasing activities and cost analysis for upper management.
- Conducted regular vendor performance reviews to ensure quality standards were met.
- Sourced new vendors for purchasing needs.
Director
Tekgen Systems Ltd
01.2011 - 01.2014
- Managed consultancy operations and procurement advisory.
Office Manager
Duquesa Care
01.2006 - 01.2011
- Oversaw property service contracts and admin.
Salon Manager
F.A.B.
01.2004 - 01.2006
- Managed Customer Service and staff scheduling.
Business Support assistant
House of Fraser, Plymouth UK
01.1999 - 01.2002
- Assisted with customer accounts and billing.
Communications Operator/Maintenance Crew Member
Royal Navy
09.1996 - 06.1999
- Operated and maintained advanced communication systems.
Education
NVQ Level 2 & 3 -
Plymouth College
07-2003
High school - GCSE qualifications
Vermuyden School
Goole, East Yorkshire, UK01.1996
Skills
- Strategic Procurement and Sourcing
- ISO compliance
- Supplier Relationship Management
- DISP membership
- Cost control and risk mitigation
- Vendor contract negotiation
- Procurement system and compliance
- Team leadership and staff training
- Microsoft Office (Excel, Word, PowerPoint, Access)
- Procurement and ERP systems
- Document Control and Compliance Platforms
- Procurement management
- Vendor evaluation
- Operational efficiency
- Customer service
- Inventory management
- Employee training
- Policy development
- Cross-functional collaboration
- Risk assessment
- Vendor engagement
- Staff training/development
- Employee reviews
- Documentation proficiency
- Business forecasting
- Business management
- Performance evaluations
Personal Information
- Date of Birth: 01/08/80
- Nationality: Australian, British
References
Available on request.
Additional Information
Full, clean Australian licence
Certification And Security Clearance
- DISP – Chief Security Officer – Active
- Baseline Security cleared – Active
Timeline
Business Manager
Chillflow Solutions
11.2021 - Current
Purchasing Manager
Atlantic & Peninsula Australia
03.2014 - 11.2021
Director
Tekgen Systems Ltd
01.2011 - 01.2014
Office Manager
Duquesa Care
01.2006 - 01.2011
Salon Manager
F.A.B.
01.2004 - 01.2006
Business Support assistant
House of Fraser, Plymouth UK
01.1999 - 01.2002
Communications Operator/Maintenance Crew Member
Royal Navy
09.1996 - 06.1999
NVQ Level 2 & 3 -
Plymouth College
High school - GCSE qualifications
Vermuyden School
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