Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claire Moffatt

Currumbin,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Store Owner

GfreeDonuts
05.2021 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Team Member

GfreeDonuts
12.2019 - 05.2021
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Waitress/Bar Attendant

Beach Burrito Co.
02.2019 - 11.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Diploma - Business

Prestige Service Training
Gold Coast
11.2019

Skills

  • Builds Strong Customer Relationships
  • Excellent Verbal and Written Communication
  • Managing Cash Flow
  • Approachable and Outgoing
  • Staff Management
  • Team Leadership

References

Available on request

Timeline

Store Owner

GfreeDonuts
05.2021 - Current

Team Member

GfreeDonuts
12.2019 - 05.2021

Waitress/Bar Attendant

Beach Burrito Co.
02.2019 - 11.2021

Diploma - Business

Prestige Service Training

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Claire Moffatt