Claire Morgan
Perth,WA
Summary
My job experience is a mixture between admin, customer service, hospitality and construction both In Ireland and Australia.
I have a white card and traffic control ticket.
Overview
6
6
years of professional experience
Work History
Consultant
IAG insurance RACV
01.2023 - Current
- In this role I help provide a service to car insurance policy holders
- This role is mainly admin based with outbound calls
- I have worked in two different departments in my 10 months of working here
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Hired for a project called “project wipeout” to close off old claims and release money back into the business
- Me, personally within this project released 1 million AUD back into RACV for their overnight money market
- Currently working for the High Impact department where I converse with customers to advise them their vehicle is a total loss
- I arrange tow trucks, allocate repairers, take payments and speak with customers daily.
Hospitality Staff
Rambutan Hotel Townsville
09.2022 - 12.2023
- Running breakfast to lunch service 5 days a week
- Responsibility of opening the business at 6:30am to set up for the day
- This included taking orders, making coffees, running food and involved alcohol such as making cocktails
- I also carried out restocking bottle shop daily and completed orders for our coffee supplier
- This role was very fast paced as the hotel was constantly busy with guests and regulars coming in
- In this role there was a lot of team work involved as there was only two of us working together at all times along with the chefs to make sure everything ran smoothly so that there were no delays with customers orders
- This role was challenging as you had to think on your feet a lot of the time in order to resolve some of the customers issues.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members in customer service techniques and hotel operations.
Traffic Controller
Sydney Traffic Solutions
06.2022 - 09.2022
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Stood for 7 hours with "Stop/Slow" paddle directing traffic
Admin Officer
Civil Service Employee
05.2018 - 05.2022
- My main focus in this role was to make sure the paying parent was paying accurate child maintenance to the receiving parent and following government legislation
- This employment was very demanding as we would have constant disputes over payments where we had to step in to try and resolve between both parties
- Dealing with the client's personal circumstances daily and showing empathy towards the client when needed
- Completing changes like change of income, shared care and variations
- I worked in three different departments within my time In this role: Arrears, Change To Service Type and Mandatory reconsideration
- Arrears work included: Chasing the paying parent for the debt accrued over time such as Deduction Of Earnings Order (DEO) directly from the clients wages, taking disclosure action which meant we took money directly from their bank account or actioning a liability order which then summons the client to court
- Change To Service Type included: Direct Pay, where the paying parent paid the receiving parent directly or Collect and Pay which was the Child Maintenance Service collecting the money then issuing it out to the receiving parent (both clients had a deduction of a combined 24% with Collect And Pay)
- Mandatory Reconsideration included: A team which clients dealt with to dispute previous decisions that were made on their claims
- Mandatory Reconsideration was a very thorough role as we had to make sure that we had made the right decision on the claim going forward based on the evidence we were supplied and legislation as the client could take this to a tribunal
- These decisions had to be completed within a timeframe of 28 days
- This role was mainly decision making and clerical work with 5-10 inbound calls per day
- Team work was a massive part of this role.
Traffic Controller
Farrans Construction
08.2017 - 05.2018
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Assisting with setting up/packing down job sites.
- Any general cleaning tasks as directed.
Education
St Louise's Comprehensive College
Skills
- Flexible and able to adapt to a changing work environment
- Confident in decision making
- Work under pressure to meet deadlines
- Reliable
- Excellent IT skills (excel, word, one note, outlook)
- Construction Project Support
- Good time keeping skills
- Work confidently in groups/teams
Timeline
Consultant
IAG insurance RACV
01.2023 - Current
Hospitality Staff
Rambutan Hotel Townsville
09.2022 - 12.2023
Traffic Controller
Sydney Traffic Solutions
06.2022 - 09.2022
Admin Officer
Civil Service Employee
05.2018 - 05.2022
Traffic Controller
Farrans Construction
08.2017 - 05.2018
St Louise's Comprehensive College
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