Claire Mosley
Cornubia,NSW
Summary
Versatile and dynamic professional with a proven track record at Mosley's Automotive, excelling in customer service and organisation. Demonstrated ability to enhance operational efficiency and customer satisfaction through critical thinking and effective communication. Skilled in data entry and adept at fostering positive client relationships, significantly improving workplace productivity.
Overview
6
6
years of professional experience
Work History
Receptionist
Mosley's Automotive
01.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Warehouse Worker
LSKD
10.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25kg.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Cashier for Food Truck
Zoe Hollinger
01.2023 - 12.2024
- Handled cash transactions efficiently and accurately for enhanced customer satisfaction.
- Assisted customers by providing product information to increase sales.
- Improved checkout speed by maintaining organized work station.
- Processed returns and exchanges to ensure smooth customer experience.
- Resolved customer complaints to maintain store reputation.
- Maintained clean and orderly checkout area for better customer experience.
- Balanced cash drawer at end of each shift to ensure accurate accounting.
- Assisted in restocking shelves to keep sales floor organized.
- Collaborated with team members to improve store operations.
- Provided excellent customer service to enhance store's image.
- Trained new cashiers to ensure smooth integration into team.
Education
High School Diploma -
John Paul College
125 John Paul Dr, Daisy Hill QLD 412711-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Communication
- Critical thinking
- Customer Service
- Problem Resolution
- Stock management
- Cash handling Canva Graphic Design Software
Accomplishments
During my time at school, I have been a part of many school councils and received many awards, which are the following: Involved in the Leadership team, Student Council Board, Prefect 2020, 2021, 2022, 2023 Year level leadership Awards 2020 School Music Captain 2018, 2019, 2020, 2021, 2022, 2023 Courage and Resilience Awards 2023 Year 9 Academic Award 2024 Academic Magna Cum Laude Award 2024 Pro Diligentia Award.
Additional Information
I have acquired a Certificate of Completion for completing a barista course run by Simply Beans (Coffee Roast Specialist) on the 26th of September 2024. Areas covered in the workshop:
Introduction to the hospitality industry, Understanding a barista's role, Components and guidelines of barista coffee, and Industry etiquette training.
I have completed my Cert III in Sport and Recreation, facilitated by Binnacle Training.
Timeline
Warehouse Worker
LSKD
10.2024 - 01.2025
Cashier for Food Truck
Zoe Hollinger
01.2023 - 12.2024
Receptionist
Mosley's Automotive
01.2019 - Current
High School Diploma -
John Paul College
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