Claire Mullen
Howard Springs,NT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Owner/Operator
R.Mullen PTY LTD
01.2009 - Current
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Collected freight and mail
- Invoicing and credit control
- Processed payroll in Xero
- Reconciled transactions in Xero
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Interacted well with customers to build connections and nurture relationships
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Attendance Officer
Casuarina Senior College
02.2024 - 03.2024
- Improved attendance rates by monitoring student absences and implementing effective intervention strategies.
- Enhanced communication with parents about attendance issues, resulting in increased parental involvement and support.
- Collaborated with school administrators to develop and implement a comprehensive attendance policy that reduced truancy cases.
- Conducted regular audits of attendance records, ensuring accuracy and compliance with district policies.
- Identified at-risk students for potential attendance issues through data analysis and early intervention efforts.
- Maintained up-to-date knowledge of state regulations regarding student attendance, ensuring school-wide compliance.
- Supported students facing personal challenges by connecting them with appropriate resources and services, increasing their likelihood of consistent school attendance.
- Ensured accurate reporting by verifying teacher-submitted absence reports regularly.
- Created a comfortable environment by addressing any barriers preventing students from attending class.
- Reduced instances of miscommunication by diligently updating parent contact information.
- Promoted a positive school culture that prioritized punctuality and regular attendance through various school-wide initiatives.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Answered queries by locating and retrieving necessary files.
- Composed correspondence to internal and external parties as requested.
- Added, modified and purged file entries.
Retail Sales Associate
Town & Country Butchers
03.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Restocked products based on available inventories and customer demands.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Handled cash and made change to process sales transactions for customers.
ISA
Casuarina Street Primary School
03.2009 - 12.2009
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collated and stapled packets of worksheets and other materials.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Laminated teaching materials to increase durability under repeated use.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Secretary
Katherine Family Day Care
01.2009 - 12.2009
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and updated records and files to maintain document compliance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
After School Care Co-ordinator
Katherine Family Day Care
09.2008 - 12.2009
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Food handling skills
Retail Assistant
Best And Less
07.2007 - 08.2008
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Worked with loss prevention in monitoring shopper behaviour.
Beauty Therapist
Casuarina Village Beauty Therapy
02.2006 - 07.2007
- Followed up with customers to increase satisfaction with purchases and services.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Educated clients on care processes and advised on further care and products.
- Processed payments, entering sales in register for prompt customer service.
Retail Assistant
Leading Edge Electronics
01.2006 - 12.2006
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Retail Assistant
Michael Hill Jewellers
05.2004 - 12.2004
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Worked with loss prevention in monitoring shopper behaviour.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Assistant
Telstra Shop
01.2004 - 07.2004
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Retail Assistant
Bakers Delight
01.2003 - 03.2004
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food Worker
Hungry Jacks
01.2002 - 12.2002
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
No Degree - Arts And Education
Charles Darwin University
Casuarina, NTCertificate - Food Safety
Environmental Health Australia
Online05.2024
High School Diploma -
Palmerston High School
Palmerston, NT12.2003
Skills
- Retail Transactions Processing
- Cash Register Operation
- Persuasive Selling
- Policy Enforcement
- Database Administration
- Verbal and written communication
Timeline
Attendance Officer
Casuarina Senior College
02.2024 - 03.2024
Retail Sales Associate
Town & Country Butchers
03.2023 - 08.2023
ISA
Casuarina Street Primary School
03.2009 - 12.2009
Owner/Operator
R.Mullen PTY LTD
01.2009 - Current
Secretary
Katherine Family Day Care
01.2009 - 12.2009
After School Care Co-ordinator
Katherine Family Day Care
09.2008 - 12.2009
Retail Assistant
Best And Less
07.2007 - 08.2008
Beauty Therapist
Casuarina Village Beauty Therapy
02.2006 - 07.2007
Retail Assistant
Leading Edge Electronics
01.2006 - 12.2006
Retail Assistant
Michael Hill Jewellers
05.2004 - 12.2004
Retail Assistant
Telstra Shop
01.2004 - 07.2004
Retail Assistant
Bakers Delight
01.2003 - 03.2004
Food Worker
Hungry Jacks
01.2002 - 12.2002
No Degree - Arts And Education
Charles Darwin University
Certificate - Food Safety
Environmental Health Australia
High School Diploma -
Palmerston High School
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