Summary
Overview
Work History
Education
Skills
Timeline
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Claire Ndathi

Melbourne,VIC

Summary

A sales superstar with a solid experience in customer support and a known history of enhancing satisfaction with customers and clients, fostering strong team collaboration and delivering reliable results as well as exceeding performance goals.

Overview

3
3
years of professional experience

Work History

Inbound Customer Service Representative

Telstra
03.2024 - 09.2024
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted company loyalty programs by effectively communicating benefits to customers.
  • Answered over 60 calls per shift to meet KPI targets .

Car Sales Consultant

Avis Budget Group
01.2023 - 02.2024
  • Conducted comprehensive assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Answered telephone and email inquiries from potential customers.
  • Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
  • Strengthened brand loyalty among existing customers through timely communication about relevant promotions, appointment reminders, and new product launches.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Student Recruiter

Skills Nz
11.2021 - 01.2023
  • Supported hiring process by scheduling interviews.
  • Increase overall number of enrolled students through targeted marketing campaigns and followups.
  • Collaborated closely with admissions team members to streamline application processes and improve enrollment rates.
  • Provided excellent customer service to incoming queries from interested parties regarding admissions requirements, financial aid options, and program details.
  • Maintained accurate records of all interactions with prospects to track progress towards enrolment goals effectively.

Education

Certificate - Business

Career Coaching
Auckland
03-2022

Certification - Realestate

Tafe Nz
New Zealand
03-2021

Skills

  • Inbound sales
  • Call centre experience
  • Technical Troubleshooting
  • Complaint Handling
  • CRM documentation and experience with systems such as Zoho, Salesforce, SAP, Natama, Sultan
  • Data Entry
  • High-volume call centre
  • Appointment Scheduling
  • Call Control

Timeline

Inbound Customer Service Representative

Telstra
03.2024 - 09.2024

Car Sales Consultant

Avis Budget Group
01.2023 - 02.2024

Student Recruiter

Skills Nz
11.2021 - 01.2023

Certificate - Business

Career Coaching

Certification - Realestate

Tafe Nz

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Claire Ndathi