Claire Moore

• Provide clear and outstanding customer assistance to companies within the textile and leather industry
• Accurate data entry
• Follow up on customer eta's and dispatch issues
• Communicate via phone/email to customers, via the National call centre/ email inbox
• Follow up on outstanding unpaid/underpaid Pro format's andfollow up on"Customer Collect" packages and escalate to relevant Management if need be.

• Provide exceptional customer service for After Sales Care
• Answer and respond to requests from Customers regarding faulty / refurbished King Living furniture
• Create new service call work orders and coordinate Technicians Australia Wide within SAP.

• Provide exceptional Customer Service to our complete Australian and New Zealand Wholesale Customers - processing orders received via phone and email
• RFL: The wholesale business closed, and the position was made redundant.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled on average 50 calls per day to address customer inquiries and concerns.

• Delivering end-to-end B2B & B2C customer service to my allocated customer portfolio
• Processing customer orders received primarily via email and via the showroom
• Processing sample requests
• Processing and authorizing returns and credits
• Resolving customer issues
• Sourcing new business as well as maintaining & growing my existing customer portfolio
• Reporting and data entry into CRM
• Web Chat Host
• Provide Fittings for other Account Mangers Australia Wide
• EDI reporting for major accounts BOC/WESFARMERS and HAGEMEYER
• Specialist in Master-file Setup for new accounts and management of existing customer accounts
• Specialist in Stubbies School-Wear online website enquiries
• Providing excellent Customer Service by telephone or email/fax
• Relief reception when needed

• Handling all customer service enquiries and orders across the range for both internal and external customers.

• Phone based customer service
• Data entry via SAP
• Looked after major accounts such as RSEA and Safety Equip Australia Wide.

• Meeting/succeeding targets and budgets
• Merchandise

• When needed for floor moves, Business banking with quick cash deposits
• Teller services
• Balancing procedures

• Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.
• Used Microsoft Word and other software tools to create documents and other communications.
• Served customers and followed outlined steps of service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Maintained energy and enthusiasm in fast-paced environment.

Exceptional Customer Service

Exceeded daily;weekly and monthly targets

Assisted with Team Management

Helped with Group Interviews to hire new staff