Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Claire Moore

Customer Service
Campbelltown,NSW

Summary

I offer over 20 years of experience in B2B and B2C Customer Service both face-to-face and phoned based. I have experience with ordering systems such as SAP and Jedox. My qualifications include Certificate III in Business Administration and Cert IV in Customer Contact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

InStyle Contemporary Textiles
2019.11 - Current
  • Provide clear and outstanding customer assistance to companies within the textile and leather industry
  • Accurate data entry
  • Follow up on customer eta's and dispatch issues
  • Communicate via phone/email to customers, via the National call centre/ email inbox
  • Follow up on outstanding unpaid/underpaid Pro format's andfollow up on"Customer Collect" packages and escalate to relevant Management if need be.

Customer Service Coordinator

King Living
2019.03 - 2019.10
  • Provide exceptional customer service for After Sales Care
  • Answer and respond to requests from Customers regarding faulty / refurbished King Living furniture
  • Create new service call work orders and coordinate Technicians Australia Wide within SAP.

Sole Wholesale Trade CSR for All Australia and NZ

Bendon Group
Sydney , NSW
2018.08 - 2019.02
  • Provide exceptional Customer Service to our complete Australian and New Zealand Wholesale Customers - processing orders received via phone and email
  • RFL: The wholesale business closed, and the position was made redundant.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled on average 50 calls per day to address customer inquiries and concerns.

Internal Sales Representative

Workwear Group
2015.11 - 2018.08
  • Delivering end-to-end B2B & B2C customer service to my allocated customer portfolio
  • Processing customer orders received primarily via email and via the showroom
  • Processing sample requests
  • Processing and authorizing returns and credits
  • Resolving customer issues
  • Sourcing new business as well as maintaining & growing my existing customer portfolio
  • Reporting and data entry into CRM
  • Web Chat Host
  • Provide Fittings for other Account Mangers Australia Wide
  • EDI reporting for major accounts BOC/WESFARMERS and HAGEMEYER
  • Specialist in Master-file Setup for new accounts and management of existing customer accounts
  • Specialist in Stubbies School-Wear online website enquiries
  • Providing excellent Customer Service by telephone or email/fax
  • Relief reception when needed

Customer Service Officer

Pacific Brands then taken over by Workwear Group
2011.10 - 2015.11
  • Handling all customer service enquiries and orders across the range for both internal and external customers.

Customer Service Officer

Bisley Workwear
2010.04 - 2011.10
  • Phone based customer service
  • Data entry via SAP
  • Looked after major accounts such as RSEA and Safety Equip Australia Wide.

Customer Service

Myer
Liverpool , NSW
2009.10 - 2010.04
  • Meeting/succeeding targets and budgets
  • Merchandise

Teller

Customer Service Commonwealth Bank of Australia
Sydney , NSW
2007.10 - 2008.02
  • When needed for floor moves, Business banking with quick cash deposits
  • Teller services
  • Balancing procedures

Sales Supervisor Menswear / Homeware

David Jones Ltd
2003.08 - 2007.10
  • Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service

Grace Bros
2000.05 - 2003.03

Exceptional Customer Service

Exceeded daily;weekly and monthly targets

Assisted with Team Management

Helped with Group Interviews to hire new staff


Education

Certificate IV - Customer Contact

Capability Leadership Belief
Sydney, NSW
06.2013

Certificate III - Business Administration

TAFE NSW South Western Sydney Institute
Liverpool, NSW
07.2009

Certificate III - Retail Supervision

The Training Company
Sydney, NSW
09.2007

Skills

  • Exceptional Customer Service both face to face and telephone
  • CRM champion
  • SAP /Jedox usage
  • Problem solving and level headed
  • Accurate data entry
  • Sales Support
  • Reporting to assist Sales Staff

Timeline

Customer Service Representative

InStyle Contemporary Textiles
2019.11 - Current

Customer Service Coordinator

King Living
2019.03 - 2019.10

Sole Wholesale Trade CSR for All Australia and NZ

Bendon Group
2018.08 - 2019.02

Internal Sales Representative

Workwear Group
2015.11 - 2018.08

Customer Service Officer

Pacific Brands then taken over by Workwear Group
2011.10 - 2015.11

Customer Service Officer

Bisley Workwear
2010.04 - 2011.10

Customer Service

Myer
2009.10 - 2010.04

Teller

Customer Service Commonwealth Bank of Australia
2007.10 - 2008.02

Sales Supervisor Menswear / Homeware

David Jones Ltd
2003.08 - 2007.10

Customer Service

Grace Bros
2000.05 - 2003.03

Certificate IV - Customer Contact

Capability Leadership Belief

Certificate III - Business Administration

TAFE NSW South Western Sydney Institute

Certificate III - Retail Supervision

The Training Company
Claire MooreCustomer Service