Hi, I’m
Claire Owen
Woodrising,NSW
Summary
Personable Office Administrator with 10+ years of experience prioritising multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Coordinates ideal organisational outcomes by analysing existing processes and developing tangible system improvements. Professional and welcoming in creating upbeat work environment.
Overview
22
years of professional experience
Work History
Lifestyle Custom Cabinetry
Administration Manager
08.2023 - 01.2024
Job overview
- Supervised administrative team and collaborated with management, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Introduction, setup and implementation of toolkit management system, PowerLink.
- Prepared and processed weekly payroll for 18 employees.
JB Hunter (RTO)
Student Support Officer/BSB Trainer/Assessor
04.2022 - 07.2023
Job overview
- Setup and enrol learners in Apprenticeships, Traineeships or Fee for Service courses. Monitoring student progress via Skills Tracker and aXcelerate Learner Management System.
- Business Trainer/Assessor - deliver/oversee training delivery and support for 15 students.
- Manage approximately 40 calls and emails daily.
- Monthly AVETMISS reporting for all States.
- Continuously updated knowledge of best practices for student support, attending relevant conferences and trainings to maintain high level of expertise.
Atwea College (RTO)
ACE Training Coordinator
11.2021 - 03.2022
Job overview
- Provide administrative and ongoing support to faculty members. Update course materials as required for curriculum development.
- Monitor student course progress and marking/feedback as required via Asana.com
TAFE NSW (RTO)
Education Administrative Support (EAS)
05.2018 - 10.2021
Job overview
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintain LMS and tracker sheets for students. Prepare reports for Senior Management as required. Monitor student enrolments, attend to Withdrawals, e-Checklists, Student Services requests as required.
- Regular communication with students on day-to-day queries, course progress monitoring, extended absences, course transfers.
- Purchasing and travel arrangements as required.
Premier Youthworks
Operations Administration Officer
09.2015 - 12.2017
Job overview
- Weekly Roster scheduling, leave monitoring and payroll assistance and other queries for approximately 170 support workers.
- Daily administrative support for Case and Team Managers .
- Preparation of confidential monthly reports for Senior Management, Leadership Team and key stakeholders.
- Assist recruitment process for new employees/carers.
Lifestyle Cleaning Services
Administration & Marketing Assistant
03.2015 - 07.2015
Job overview
- Prepare and process weekly payroll manager for 35 staff.
- Administrative support as required.
- Company marketing including social media posts and other marketing material, award submission, business articles and advertising campaigns.
Patrick (Stevedoring)
Senior Administration Officer
04.2002 - 06.2014
Job overview
- Daily visitor call ins, incoming phone calls and emails actioned.
- Vessel production summary and revenue reporting to Senior Management and key stakeholders.
- Annually review/update business charges and communicate changes.
- Generate weekly profit and loss reports and update and monitor current and YTD figures for Finance teams.
- Manage payroll deadlines, payroll queries, employee transition changes for all Stevedoring personnel.
- Creation and introduction of Site Induction programme for all visitors and contractors.
- WHS Document Controller including creation, review and distribution of procedures to key personnel and manage WHS Document Register.
Education
TAFE NSWNewcastle, NSW
TAEASS502 & TAELLN401 Units completed from Training And Assessing
08.2019
WWCC0790159ENA
WWCC Number
01.2018
Inspire EducationBrisbane, QLD
Certificate IV Training And Assessing from Training And Assessing
10.2017
AusTrainingNewcastle, NSW
Certificate IV in Business Administration from Business Administration
01.2005
Skills
- Office Management and Administration
- Staff Training and Development
- Filing and Document Management
- Scheduling and Calendar Management
- Report Preparation
- Microsoft Office Suite
- Administrative and HR Support
- Organisation and Multitasking
COMPUTER COMPETENCY
- Advanced MS Excel, Word and PowerPoint
- Outlook | MS Teams | Zoom
- PowerLink Management Toolkit for Business
- Xero Accounting system & AXcelerate Learner Management System & EBS Client Management System, SAP
- Skills Tracker (online work performance programme) | Canvas Online Management System | Monday.com | Asana | Yammer
- FCM Travel bookings (air, car, motel) & P Card approved user (Concur)
Timeline
Administration Manager
Lifestyle Custom Cabinetry
08.2023 - 01.2024
Student Support Officer/BSB Trainer/Assessor
JB Hunter (RTO)
04.2022 - 07.2023
ACE Training Coordinator
Atwea College (RTO)
11.2021 - 03.2022
Education Administrative Support (EAS)
TAFE NSW (RTO)
05.2018 - 10.2021
Operations Administration Officer
Premier Youthworks
09.2015 - 12.2017
Administration & Marketing Assistant
Lifestyle Cleaning Services
03.2015 - 07.2015
Senior Administration Officer
Patrick (Stevedoring)
04.2002 - 06.2014
TAFE NSW
TAEASS502 & TAELLN401 Units completed from Training And Assessing
WWCC0790159E
WWCC Number
Inspire Education
Certificate IV Training And Assessing from Training And Assessing
AusTraining
Certificate IV in Business Administration from Business Administration
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