Claire Purdy
Innaloo
Summary
Dynamic professional with a positive attitude and strong customer service focus, demonstrated at Nando's Restaurant. Proven team leader skilled in problem-solving and POS system operation, enhancing customer satisfaction through effective communication and support. Committed to fostering inclusive environments and motivating teams to achieve goals while maintaining high standards of service.
Overview
8
8
years of professional experience
Work History
Shift Leader
Nando's Restaurant
03.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Educational Assistant
Yuluma Primary School
09.2021 - 12.2021
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modelling appropriate behaviour and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behaviour.
Educational Assistant
Yuluma Primary School
06.2020 - 12.2020
- Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
- Fostered positive relationships between special needs students and their general education peers through inclusive activities.
- Established clear expectations regarding behaviour management and disciplinary measures for a consistent, structured learning environment.
- Improved communication skills by incorporating visual aids, sign language, and alternative methods in daily instruction.
Floor Worker
Kmart
01.2018 - 09.2018
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Assisted customers with product inquiries, providing knowledgeable recommendations for their needs.
- Reduced product waste by efficiently stocking shelves and rotating inventory.
Cook's Assistant
North Beach Football Club Canteen
01.2017 - 08.2017
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate IV - Education Support
North Metropolitan TAFE
Perth, WA07-2019
Certificate III - Education Support
North Metropolitan TAFE
Perth, WA07-2018
High School Diploma -
Churchlands Senior High School
Churchlands WA11-2017
Skills
- Positive attitude
- Customer service focus
- Problem-solving
- Team leadership
- Flexible schedule
- Team motivation
- POS system operation
- Patience and empathy
Timeline
Educational Assistant
Yuluma Primary School
09.2021 - 12.2021
Educational Assistant
Yuluma Primary School
06.2020 - 12.2020
Shift Leader
Nando's Restaurant
03.2020 - Current
Floor Worker
Kmart
01.2018 - 09.2018
Cook's Assistant
North Beach Football Club Canteen
01.2017 - 08.2017
Certificate IV - Education Support
North Metropolitan TAFE
Certificate III - Education Support
North Metropolitan TAFE
High School Diploma -
Churchlands Senior High School
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