Claire Quinn
Kangaroo Island,SA
Summary
Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
OTR
Adelaide, SA
03.2021 - Current
- Conducted daily store operations, including opening and closing procedures, and cash handling
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained accurate records of employee performance reviews.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Established customer service standards and monitored staff compliance.
Retail Store Manager
Erldunda Roadhouse
Erldunda, NT
02.2020 - 02.2021
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
- Raised profits 35% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and more staff training.
- Negotiated and worked with local vendors to keep costs low and build community relations.
- Managed special store projects to improve store-wide processes and operations.
- Reduced labor costs by 20% by assessing and improving staff training, developing engagement programs and improving processes.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Recognized for exceptional shift performance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted in store opening by setting up office space, computers and cash registers.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Organized new stock for floor placement.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Wrote and submitted reports.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Relief Store Manager
ALPA
Darwin, NT
05.2019 - 12.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw all store operations while generating $300,000 in monthly sales.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw POS operations and cash management to reduce errors.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Corrected operational discrepancies by developing and executing process improvements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Store Manager
Liqourland
Darwin, NT
02.2017 - 04.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Boosted sales by 20% by cultivating customer rapport and delivering superior customer service.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw all store operations while generating $200,000 in monthly sales.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw POS operations and cash management to reduce errors.
Assistant Manager
Petbarn
Palmerston, NT
06.2016 - 02.2017
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Enforced company policies and procedures to strengthen operational standards across departments.
Hotel Duty Manager
Hidden Valley Tavern
Berrimah, NT
03.2015 - 07.2016
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bar Manager
Dundee Lodge
Dundee, NT
02.2014 - 03.2015
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Diminished financial discrepancies by accurately recording transactions in H+L system while verifying daily bar staff receipts.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Improved customer base size by 30% through engaging in friendly chat with regular customers daily.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Made product recommendations to customers based on preference, food pairings and special promotions.
Motel Manager
Hiway Inn
Daly Waters, NT
06.2008 - 10.2013
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Provided end-of-month audits of resort to upper management as required.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Cafe Supervisor
Red Dog Cafe
Alice Springs, NT
03.2008 - 06.2008
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Senior Department Manager
Primark
Dublin, Ireland
03.2004 - 12.2007
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Delegated work to staff, setting priorities and goals.
- Balanced workloads to meet targets without overtaxing employees.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
- Reduced process gaps, effectively managing and training twenty employees on best practices to ensure optimal productivity.
Education
Some College (No Degree) -
D.I.T College
DublinSkills
- Customer service focus
- Safety mindset
- Highly motivated
- Quality assurance mindset
- Problem solving strength
- Quality assurance
- Merchandising ability
- Resourceful nature
- Friendly and outgoing
- Employee supervision and motivation
- Store opening and closing procedures
- Staff training and development
- Reliable
- Operational budgeting
- Retail inventory management
- Accurate cash handling
- Root cause analysis
- Sales professional
- Team-oriented
- Employee training
- Project management
Certification
- Licensed Fork lift - 2016
- First Aid Certificate
- Experience in license for gaming and liquor sales.
References
Kellie Lawrence
Previous Site manager
Erldunda roadhouse
0417436488
Nikki Edwards
OTR Area Manager
0457543548
Timeline
Store Manager
OTR
03.2021 - Current
Retail Store Manager
Erldunda Roadhouse
02.2020 - 02.2021
Relief Store Manager
ALPA
05.2019 - 12.2019
Store Manager
Liqourland
02.2017 - 04.2019
Assistant Manager
Petbarn
06.2016 - 02.2017
Hotel Duty Manager
Hidden Valley Tavern
03.2015 - 07.2016
Bar Manager
Dundee Lodge
02.2014 - 03.2015
Motel Manager
Hiway Inn
06.2008 - 10.2013
Cafe Supervisor
Red Dog Cafe
03.2008 - 06.2008
Senior Department Manager
Primark
03.2004 - 12.2007
Some College (No Degree) -
D.I.T College
- Licensed Fork lift - 2016
- First Aid Certificate
- Experience in license for gaming and liquor sales.
Similar Profiles
Jessica PierceJessica Pierce
Team Leader at OTRTeam Leader at OTR
Taya SmithTaya Smith
Otr Team Member at OTROtr Team Member at OTR
Nathan KiddNathan Kidd
Assistant Manager at OTRAssistant Manager at OTR