Claire Rafferty
Karnup,WA
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant
Prestige Catering And Events Hire
08.2022 - Current
- Work with other food and beverage attendants to provide prompt, smooth and excellent service.
- Process cash and EFTPOS payments
- Maintain a clean and organized canteen to comply with hygiene and health regulations.
- Assist with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicate with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Serve hot and cold beverages to customers to complement food and dining experience.
- Monitor food temperature, discarding items not stored correctly.
- Prepare sandwiches, salads and other specialty items according to canteen menu.
- Clean and maintain work areas, equipment and utensils.
- Respond to customer inquiries and resolve complaints
- Follow food safety practices and sanitation guidelines.
Catering Assistant. Aged Care
Compass Group
02.2008 - 04.2010
- Helped chefs prepare and present food to the residents of the aged Care facility
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained flexible work schedule to meet facilities needs.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Engaged patients in meaningful conversation, socialization, and activity while providing food service
- Monitored and maintained cleanliness and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Food and Beverage Assistant - Hospital Catering
Compass Group
01.2007 - 01.2008
- Maintained clean, rubbish-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations
- Delivery of meal trolleys to Hospital wards in a timely manner
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
Waiter, Bartender
Seaford Hotel
03.2004 - 03.2005
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetisers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Wait Staff Member
Fresh Meadow Country Club
01.2003 - 12.2003
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Certificate III - Hospitality
Adelaide Tafe
Port Noarlunga, SASkills
- Customer service
- Stock ordering/receiving of goods
- Food Production
- Kitchen Staff Support
- Inventory Management
- Cooking Procedures
- Accurate Cash Handling
- Food Safety
- Customer Dietary Requirements
Certification
Responsible service of Alcohol
Timeline
Food and Beverage Assistant
Prestige Catering And Events Hire
08.2022 - Current
Catering Assistant. Aged Care
Compass Group
02.2008 - 04.2010
Food and Beverage Assistant - Hospital Catering
Compass Group
01.2007 - 01.2008
Waiter, Bartender
Seaford Hotel
03.2004 - 03.2005
Wait Staff Member
Fresh Meadow Country Club
01.2003 - 12.2003
Certificate III - Hospitality
Adelaide Tafe