Claire Ramage
Greenwood,WA
Summary
I am a veterinary professional with a history of delivering high-quality care and support in fast-paced environments seeking a new change, and developing my skill set.
I am known for collaborative approaches and achieving positive outcomes through teamwork and adaptability.
I am passionate about the care, and wellbeing of animals, advocating for their needs, and improving their quality of life.
I am committed to contributing to team success through hard work, attention to detail, and excellent communication and organizational skills. I am highly experienced with over 10+ years in various customer service based roles, and thrive working within a team setting. I am outgoing, self motivated, client-focused, motivated to learn, grow and excel in the veterinary health industry.
Overview
16
16
years of professional experience
Work History
Veterinary Nurse
Cherry Court Vet Clinic
Perth
02.2023 - Current
- Developed and implemented successful Puppy School to generate new revenue stream for clinic.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia levels for patient safety.
- Educated pet owners on post-operative care, nutrition, and preventive health measures to promote animal wellness.
- Managed patient records using veterinary software systems to maintain accuracy and facilitate communication among staff.
- Ran successful weight loss clinic.
- Facilitated team training by applying insights from various CPD courses.
- Educated pet owners on proper animal care, nutrition, and post-operative instructions to enhance pet well-being.
- Managed patient records through electronic health systems, ensuring accuracy and confidentiality of sensitive information.
- Trained junior staff in best practices for animal handling and nursing care, fostering a collaborative work environment.
- Implemented process improvements for patient intake procedures, enhancing efficiency in service delivery within the clinic.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Built rapport with clients during consultations to foster a positive, and longterm relationships.
- Demonstrated clinic values by showing compassion, empathy, honesty and trust.
- Competent and confident across all areas of nursing.
Student Veterinary Nurse
GoVets Greenwood
Greenwood, WA, WA
08.2021 - Current
- 400+ hours clinical placement.
- Administer medications and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Processed financial transactions for clients.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Performed dental cleanings using ultrasonic scaler.
Waitress
Pizza Lab
Perth, WA
12.2020 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted guests, discussed specials, personalized orders for dietary requirements
- Catered for large private functions of up to 90 guests
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Build rapport with clients by discussing what service they are receiving, and what they are getting
- Flexible in role from waitressing to helping the chef
- Provide training to other staff
- Creating content on social platforms for the business
Salon Coordinator
Arcorace Hair & Beauty
Doubleview WA
10.2018 - 03.2019
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Consistently received positive feedback from guests on performance reviews.
- Managed over 50 customer calls per day.
Pharmacy Manager
Joondalup Drive Pharmacy
Joondalup, WA
09.2016 - 11.2017
- Developed policies and procedures for effective pharmacy management.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supervised team of 2 pharmacists and 4 pharmacy assistants.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions
Customer Service Officer
Town Of Mosman Park
Mosman Park, WA
11.2013 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed all payments for dog/ cat registration, planning applications and rates
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Casual Sales Assistant
Witchery Fashions
Perth
01.2010 - 2012
- Assisted customers with product inquiries and purchase decisions, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems to support stock management.
- Collaborated with team members to create engaging promotional displays, increasing product visibility.
- Processed customer transactions efficiently, ensuring accuracy and compliance with payment protocols.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Private Nanny
Private Family
Perth, WA
01.2017 - 2023
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Education
Certificate IV - Veterinary Nursing
Applied Vocational Training
Ascot, WA12.2022
Certificate II - Animal Care
Applied Vocational Training
Perth06.2021
Bachelor Of Speech Pathology -
Edith Cowan University
Perth, WA2019
University Preparation Course
Edith Cowan University
Perth, WA12.2009
Completed Year 12 -
Presbyterian Ladies' College
Peppermint Grove, WA12.2007
Skills
- Sound judgment
- Attention to detail
- Interpersonal communication skills
- Product and service knowledge
- Customer retention
- Competent well rounded Clinical Nurse
- Positive attitude
- Collaborative teamwork
References
Available upon request
Timeline
Veterinary Nurse
Cherry Court Vet Clinic
02.2023 - Current
Student Veterinary Nurse
GoVets Greenwood
08.2021 - Current
Waitress
Pizza Lab
12.2020 - Current
Salon Coordinator
Arcorace Hair & Beauty
10.2018 - 03.2019
Private Nanny
Private Family
01.2017 - 2023
Pharmacy Manager
Joondalup Drive Pharmacy
09.2016 - 11.2017
Customer Service Officer
Town Of Mosman Park
11.2013 - 11.2017
Casual Sales Assistant
Witchery Fashions
01.2010 - 2012
Certificate IV - Veterinary Nursing
Applied Vocational Training
Certificate II - Animal Care
Applied Vocational Training
University Preparation Course
Edith Cowan University
Completed Year 12 -
Presbyterian Ladies' College
Bachelor Of Speech Pathology -
Edith Cowan University