Claire Roney
Melbourne,Australia
Summary
Hardworking professional, experienced in providing exceptional customer service to a wide range of customers. Possesses excellent communication and interpersonal skills. Highly organized, detail-oriented, and able to multitask in a fast-paced environment. Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
11
11
years of professional experience
Work History
Regional Flight Attendant
Qantas Link
Melbourne, Australia
02.2021 - 08.2025
- Performed post-flight duties such as restocking supplies, cleaning cabins, and completing paperwork accurately.
- Monitored cabin environment throughout flights to ensure passenger comfortability.
- Developed strong problem-solving abilities to address customer inquiries or complaints quickly and effectively.
Base Operations Support Coordinator
Qantas Link
Melbourne, Australia
09.2024 - 05.2025
- Managed communication between departments to streamline operational workflows.
- Monitored inventory levels and ordered supplies as needed for operations.
International Flight Attendant
Qantas
Sydney, Australia
10.2019 - 02.2021
Administrative Assistant / Reception
Conquest Recruitment
Melbourne, Australia
02.2019 - 10.2019
- Managed inventory levels of office supplies and uniform in order to meet business needs.
- Performed administrative tasks such as scheduling meetings, ordering supplies, preparing reports.
- Maintained a high level of confidentiality when dealing with sensitive information or documents.
Wait Staff Member
Hutch and Co
Melbourne, VIC
03.2019 - 09.2019
- Took and processed food and beverage orders efficiently and accurately.
- Maintained cleanliness of dining area and adhered to health standards.
- Managed table settings, ensuring readiness for guest arrival at all times.
Electorate Officer
Nick Wakeling MP Parliament of Victoria
Melbourne, Australia
10.2018 - 11.2018
- Maintained an up-to-date database of voter information using advanced software applications.
- Processed invoices, payments, and incoming and outgoing mail.
- Answered phone calls and managed inquiries from customers and vendors.
Electorate Officer
Christine Fyffe MP Parliament of Victoria
Melbourne, Australia
01.2018 - 11.2018
Assistant Manager, Senior Sales Assistant
Chappies U-pick Cherries and Berries
Melbourne, Australia
11.2014 - 01.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively
- Helped oversee the daily operations of the store, managing staff and inventory.
- Assisting and managing large tour groups.
- Maintained social media account.
Senior Waitress
Billy's Kitchen
Melbourne, Australia
07.2016 - 12.2017
- Performed opening and closing duties including setting up tables and restocking supplies.
- Provided training to new staff members on proper food handling techniques and customer service skills.
- Efficiently managed a team of waiters and waitresses to ensure smooth operations during peak hours.
- Performed front of house/host duties including taking bookings and coordinating tables on busy nights.
Front Desk Receptionist
Chateau Yering Hotel
Melbourne, Australia
02.2016 - 10.2016
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
Education
Year 12 VCE -
Wantirna College
Wantirna01.2009
Skills
- Food and beverage service
- Customer service
- Multitasking and organization
- Clear communication
- Calm under pressure
- Professional appearance
- Teamwork and cooperation
Timeline
Base Operations Support Coordinator
Qantas Link
09.2024 - 05.2025
Regional Flight Attendant
Qantas Link
02.2021 - 08.2025
International Flight Attendant
Qantas
10.2019 - 02.2021
Wait Staff Member
Hutch and Co
03.2019 - 09.2019
Administrative Assistant / Reception
Conquest Recruitment
02.2019 - 10.2019
Electorate Officer
Nick Wakeling MP Parliament of Victoria
10.2018 - 11.2018
Electorate Officer
Christine Fyffe MP Parliament of Victoria
01.2018 - 11.2018
Senior Waitress
Billy's Kitchen
07.2016 - 12.2017
Front Desk Receptionist
Chateau Yering Hotel
02.2016 - 10.2016
Assistant Manager, Senior Sales Assistant
Chappies U-pick Cherries and Berries
11.2014 - 01.2018
Year 12 VCE -
Wantirna College