Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
Generic

Claire Sadler

Torquay,Australia

Summary

Organised and adaptable administrative professional with a strong background in office coordination, client services, and healthcare administration. Currently managing NDIS STA/Respite programs, with proven success in streamlining processes, enhancing client satisfaction, and maintaining compliance with regulatory standards. Brings over a decade of experience in healthcare, including a registered nursing background, delivering effective communication, time management, and problem-solving in fast-paced and high-pressure environments. Recognised for leadership, attention to detail, and a commitment to high-quality service. Awarded a scholarship for the Play Like a Girl – Empowered to Lead program in 2024.

Overview

23
23
years of professional experience

Work History

Guest Services & NDIS STA/Respite Coordinator

Deśa Retreat
Jan Juc, VIC
02.2024 - Current
  • Lead administration of NDIS STA/Respite program, managing bookings, client intake, and compliance.
  • Streamlined internal processes to improve service efficiency and guest satisfaction.
  • Maintained accurate and confidential records in accordance with NDIS guidelines.
  • Responded to guest enquiries and concerns, implementing timely resolutions.
  • Liaised with local vendors and providers to deliver tailored experiences for guests.

Pregnancy and Birth Education & Support

Self-Employed
Torquay, VIC
01.2010 - Current
  • Delivered private and group-based support sessions, requiring calendar management and client communication.
  • Maintained business records including scheduling, invoicing, and documentation.
  • Built trusted relationships with clients through reliable and professional care.

Registered Nurse

Royal Children's Hospital
Melbourne, VIC
01.2003 - 09.2012
  • Provided compassionate, holistic care in a high-pressure hospital environment.
  • Supported administrative documentation and maintained medical records.
  • Mentored new nursing staff and supported team collaboration.
  • Practiced evidence-based care and patient-centred decision-making.

Education

Bachelor of Nursing -

Australian Catholic University
Melbourne, VIC
11.2003

Skills

  • Office & Program Administration
  • NDIS Program Coordination
  • Client & Stakeholder Engagement
  • Time Management & Organisation
  • Calendar & Appointment Scheduling
  • Confidential Record Keeping
  • Compliance & Documentation
  • Communication & Customer Service
  • Team Collaboration & Leadership
  • Conflict Resolution
  • Process Improvement

References

  • Emma, Flick, Owner, 0400 820 279, Deśa Retreat
  • Melanie, Maycock, Senior Netball Coordinator, 0409 174 139, Surf Coast Suns FNC

Community Service

Surf Coast Suns Football Netball Club, President – Netball (2024 - Present) 

Netball Coach (2021 – Present), Netball Committee Member (2022 – Present)

Timeline

Guest Services & NDIS STA/Respite Coordinator

Deśa Retreat
02.2024 - Current

Pregnancy and Birth Education & Support

Self-Employed
01.2010 - Current

Registered Nurse

Royal Children's Hospital
01.2003 - 09.2012

Bachelor of Nursing -

Australian Catholic University

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Claire Sadler