Claire Scouller
Melbourne,VIC
Summary
Accomplished at Specsavers Support Office, an experienced healthcare logistics professional with a passion for improving access to medical services. Leveraging logistics analysis and decision-making skills to streamline supply chain processes to reduce costs and improve patient care. Knowledgeable about devising innovative solutions to diverse business concerns and goals.
A Strategic and forward-thinking leader with self-motivated and tactical mindset focused on growth. Excellent relationship-building and critical thinking skills with a determined, caring and decisive nature.
Overview
9
9
years of professional experience
Work History
Equipment Logistics Planner
Specsavers Support Office
08.2021 - Current
- Managed inventory levels effectively, ensuring timely delivery of products to customers while minimizing storage costs.
- Established long-term partnerships with transportation providers, securing dependable services at competitive prices.
- Conducted regular audits of existing logistics processes to identify inefficiencies and develop solutions that drove continuous improvement.
- Developed strong relationships with suppliers, leading to improved product availability and reduced lead times.
- Coordinated cross-functional teams to execute complex projects successfully, meeting time-sensitive deadlines and staying within budget constraints.
- Developed risk mitigation strategies for transportation routes susceptible to disruption.
- Provided comprehensive onboarding training for new logistics team members, fostering a culture of excellence within the department.
- Streamlined vendor management procedures to ensure consistent quality control across all sourced materials.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Collaborated with sales, marketing, manufacturing, and finance departments to align logistical strategies with overall business objectives.
- Monitored and adjusted inventory levels according to demand.
- Identified opportunities for inventory reductions.
Purchasing & Logistics Coordinator
Specsavers Support Office
07.2019 - 08.2021
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting consistent approach across team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Managed cross-functional teams for efficient project execution and timely completion.
- Organized back-office support for field operations, contributing to smoother project execution.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Managed inventory levels to verify availability of stock for customer orders.
- Implemented systems and procedures for accurate data collection and reporting.
Marketing Administration Assistant
Specsavers Support Office
07.2017 - 07.2019
- Maintained organized contact databases for streamlined communication with clients and prospects.
- Provided general administrative support including filing, data entry, and document preparation as needed by marketing team.
- Streamlined internal communications through efficient scheduling of meetings and conference calls among team members.
- Coordinated logistics for various marketing events, facilitating smooth execution on event days.
- Managed website content updates, ensuring accurate information was provided to customers at all times.
- Facilitated cross-functional communication by arranging regular meetings between Marketing and Sales teams, resulting in increased revenue.
- Streamlined administrative processes for increased efficiency in marketing department.
- Assisted in budget tracking and expense reporting, supporting financial compliance within department.
- Managed filing system entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Personal Assistant to the Managing Director
Biggin & Scott Real Estate
01.2016 - 06.2017
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
Senior Optical Dispenser
Specsavers Optometrists
06.2015 - 06.2017
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Educated clients on proper eye wear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
Education
Diploma - Optical Dispensing
RMIT
Melbourne, VIC07.2012
High School Diploma -
Bacchus Marsh Grammar
Bacchus Marsh, VIC12.2007
Skills
- Logistics Analysis
- Scheduling Coordination
- Transportation Planning
- Warehouse Management
- Problem-Solving
- Decision-Making
- Process Optimization
- Analytical Thinking
- Client Relations
- Distribution Strategy
- Demand forecasting
- Leading by example
Accomplishments
- Collaborated with internal departments in the development of a new set cross functional process when implementing new clinical equipment.
- Created & developed trackers to provide visibility and efficiency to project rollouts, providing a basis for stock management & control, vendor management and optimising process.
- Documented and created a database of stores existing equipment, creating efficiency and resolving asset visibility gap required to improve accuracy and efficiency across departments.
- Implemented and drove a switch to digital invoice processing across departments in 2019 that became vital during COVID-19.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Company CultureWork-life balancePersonal development programsWork from home optionFlexible work hoursTimeline
Equipment Logistics Planner
Specsavers Support Office
08.2021 - Current
Purchasing & Logistics Coordinator
Specsavers Support Office
07.2019 - 08.2021
Marketing Administration Assistant
Specsavers Support Office
07.2017 - 07.2019
Personal Assistant to the Managing Director
Biggin & Scott Real Estate
01.2016 - 06.2017
Senior Optical Dispenser
Specsavers Optometrists
06.2015 - 06.2017
Diploma - Optical Dispensing
RMIT
High School Diploma -
Bacchus Marsh Grammar
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