Claire Somerville
Gundagai,NSW
Summary
Professional with experience in business leadership and management. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, ensuring consistent performance and growth.A very reliable and responsible individual with excellent communication skills who is able to work as part of a team or independently and without direct supervision. Able to relate to people of all ages and all backgrounds through many years of running a business, massaging and care work. Professional and confidential at all times. Enthusiastic and quick to learn. Car owner with current and clean driving licence. Current senior First Aid Certificate.
Overview
25
25
years of professional experience
Work History
Business Owner
Somerville Natural Therapies & 27 Pears
01.2016 - Current
- Running own massage and essential oil business; taking of appointments and dealing with all administration and finance
- Creation, maintaining and filing of all client records with confidentiality of the upmost importance
- Using effective customer service skills with all clients
- Devising client treatment plans
- ‘Xero’ accounting system experience
- Marketing and advertising of the businesses
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managing daily operations for a successful small business, ensuring efficient processes and quality services.
- Promotion of business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Massage Therapist
Body Eze Massage, Bondi Junction
03.2000 - 12.2015
- Running own massage business; taking of appointments and dealing with all administration and finance
- Creation, maintaining and filing of all client records with confidentiality of the upmost importance
- Treating the NRL, NSW Rugby and NSW Cricket teams
- Treating private clients at home, at the Sydney Football Stadium and conducting corporate massage in the CBD
- Using effective customer service skills with all clients
Diversional Therapist
Little Sisters of the Poor, Randwick
06.2010 - 12.2011
- Working with 32 high care clients
- Devising personal recreational plans
- Devising and running group activities
- Continuous contact with the residents’ families
- Retaining confidentiality at all times
- One on One work
- Dementia and Alzheimer specific
- Coordinating larger events for the whole home
- Some personal care tasks
- Staff motivation
- Updating care plans
- Collation of weekly newsletter
- Staff education
Receptionist
Little Sisters of the Poor
03.2008 - 06.2010
- Voluntary work for 3 hours every 3 weeks
- Visiting and massaging of one of the elderly residents
- Retaining confidentiality at all times
- Answering of telephone calls
- Greeting visitors on arrival
- General administration work for the Mother Superior
Administrative Assistant
Australian Portfolio Wines
10.2007 - 04.2008
- PA duties to General Manager
- Auditing work and Banking
- Answering in coming calls in a timely and effective manner
- Reception duties for clients face to face visiting our office
- Accurate Data Entry work
- Sending of Mail Merge documents
- High level filing
- Dealing with incoming and outgoing Mail
Administrative Assistant
Royal Sydney Golf Club
06.2005 - 04.2007
- Dealing with membership enquiries by telephone, email and face to face
- Overseeing costs for all areas of the Golf Club
- Processing of invoices for different cost centres of the Club
- Maintaining the point-of-sale system
- Creating codes and databases for new products
- Monthly stocktake processing
- Inputting of departmental club expenses
- Regular use of the Microsoft suite
- Various front of house duties during the MFS Mens Australian Open Golf Tournament Nov 2006
Assistant Manager and Massage Therapist
Coogee Balanced Body Centre
02.2002 - 02.2004
- Reception work, marketing, finance and customer service
- Management of the clinic when the owner was away
- Establishment of a regular client base over a two-year period
- Recruitment of new staff for the clinic
- Regular staff meetings and implementation of new ideas
- Cash handling
- Diary handling
- Referral letters written to medical specialists
- Treatment of up to 20 clients per week
Education
BA -
Leisure Management
01.1993
Certificate IV - undefined
in Home and Community Care
01.2012
HND - undefined
Business and Finance (Travel & Tourism Management)
01.1992
Skills
- Strong time management abilities
- Strong organizational abilities
- Confidential professional conduct
- Adaptable to new concepts
- Proficient in Microsoft Office Suite
- Strong organizational skills
- Skilled in time management
- Strong understanding of social media strategies
- Foundational web management skills
- Skilled interpersonal communicator
- Trustworthy and resourceful
- Cooperative team member
- Effective time management skills
- Driven and motivated
- Customer service
- Customer relations
- Attention to detail
Languages
French
Spanish
Elementary
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Mindfulness Practices
- Baking
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Food Tourism
- Gardening
Timeline
Business Owner
Somerville Natural Therapies & 27 Pears
01.2016 - Current
Diversional Therapist
Little Sisters of the Poor, Randwick
06.2010 - 12.2011
Receptionist
Little Sisters of the Poor
03.2008 - 06.2010
Administrative Assistant
Australian Portfolio Wines
10.2007 - 04.2008
Administrative Assistant
Royal Sydney Golf Club
06.2005 - 04.2007
Assistant Manager and Massage Therapist
Coogee Balanced Body Centre
02.2002 - 02.2004
Massage Therapist
Body Eze Massage, Bondi Junction
03.2000 - 12.2015
Certificate IV - undefined
in Home and Community Care
HND - undefined
Business and Finance (Travel & Tourism Management)
BA -
Leisure Management
Similar Profiles
Denise WilliamsDenise Williams
Registered Massage Therapist at Natural Balance TherapiesRegistered Massage Therapist at Natural Balance Therapies
JAZ XUJAZ XU
Cook at Glass Kitchen By Keith PearsCook at Glass Kitchen By Keith Pears
Jaylen Anthony WoodJaylen Anthony Wood
Restaurant Server & Host at Three Pears BeefeaterRestaurant Server & Host at Three Pears Beefeater
Craig FieldCraig Field
Log Truck Driver at C&T Dwyer Log HaulageLog Truck Driver at C&T Dwyer Log Haulage
Grant NorrisGrant Norris
Police Officer at New South Wales Police ForcePolice Officer at New South Wales Police Force