Claire Soulos
Sydney
Summary
Dynamic Clinical Counsellor and Crisis worker with extensive experience. Skilled in conducting comprehensive mental health assessments and crisis interventions. Proven ability to identify risks and collaborate effectively with multidisciplinary teams, ensuring optimal patient care. Proficient in DSM-5 diagnoses and committed to enhancing client well-being through empathetic counselling support and evidence-based practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Shift Support Lead
SANE Australia
06.2025 - Current
- Deliver consistent and timely responses to practice and risk management support requests.
- Provide guidance and support to frontline staff responding to complex or high risk situations, utilising advanced clinical judgement and crisis intervention skills to manage incidents effectively.
- Conduct timely de-briefs with staff delivering services to participants after distressing interactions.
- Identify, assess, and manage risk, delivering emergent single session support as appropriate.
- Review participant recovery and safety plans, provide trauma informed, individualised feedback to support recovery.
- Ensure that all service delivery aligns with SANE's Model of Care, Risk Management and Clinical Governance Framework.
- Conduct risk assessments and safety checks on participants.
Clinical Counsellor/Lead
New Vision Psychology
10.2022 - 05.2025
- Conduct interviews/risk assessments with new patients or clients to gather medical, psychological, and social history.
- Help identify and understand the problems their clients are facing—this might include stress, anxiety, depression, relationship difficulties, trauma, grief, or low self-esteem.
- Accelerated response times to crisis situations through effective triaging and prompt intervention strategies.
- Enhanced patient care by conducting comprehensive clinical assessments and determining appropriate level of care.
- Identify any immediate risks (e.g., suicidal ideation, substance use, abuse).
- Work closely with physicians, therapists, social workers, and case managers to assign the patient to the right provider or service.
- Worked closely with children, adolescents and NDIS participants.
- Ensure all processes comply with legal, ethical, and clinical standards.
- Improved client outcomes with thorough assessments, goal setting, and progress tracking.
Counsellor
We Lysn
07.2021 - 07.2023
- Conduct initial assessments or interviews to understand the client's issues, background, and goals.
- Use standardised tools or clinical judgment to evaluate mental health, emotional status, or behaviour.
- Identify conditions like depression, anxiety, trauma, substance use, etc.
- Use various therapeutic techniques such as:
- Cognitive Behavioural Therapy (CBT)
- Motivational Interviewing
- Solution-Focused Therapy
- Trauma-Informed Care
- Track the client's progress through regular sessions and notes.
- Involved in safety planning or referrals to emergency services.
Social Worker
DCJ
07.2021 - 10.2022
- Conduct intake interviews and assessments to understand clients’ emotional, social, medical, and financial needs.
- Identify strengths, risks, and barriers to stability or well-being.
- Monitor progress and adjust services as needed to support positive outcomes.
- Offer short-term counselling, crisis intervention, or emotional support for clients dealing with:
- Mental health issues
- Substance use
- Family conflict
- Domestic violence
- Grief and loss
Telephone Crisis Supporter
Lifeline
03.2020 - 07.2021
- Listen non-judgmentally and empathically to callers in distress.
- Help people express their feelings and feel heard and understood.
- Support callers dealing with issues like suicidal thoughts, self-harm, trauma, loneliness, grief, or anxiety.
- Use grounding techniques and calm communication to help regulate the caller’s emotions.
- Offer coping strategies for managing immediate stress or emotional overwhelm.
- Remain composed and compassionate, even when callers are angry, panicked, or incoherent.
- Follow strict confidentiality and privacy guidelines.
Counsellor Trainee
Embrace the Moment Psychology
02.2019 - 02.2020
- Provide individual, group, or family counselling under supervision.
- Work with clients on issues such as:
Anxiety, depression, stress
Relationship or family conflict
Self-esteem and identity development - Collaborate with clients and supervisors to create goal-oriented treatment plans.
- Use evidence-based techniques like:
Cognitive Behavioural Therapy (CBT)
Person-Cantered Therapy
Solution-Focused Brief Therapy - Maintained strict confidentiality in all interactions with clients, adhering to ethical guidelines set forth by professional organizations.
Education
Honours - Applied Psychology
The University of New England
11-2024
Bachelor of Science - Applied Psychology & Counselling
The University of Notre Dame
02-2021
Skills
- Skilled in conducting initial mental health and biopsychosocial assessments
- On going counselling sessions with clients
- Identifying presenting issues, risk factors, and client needs
- Understanding of DSM-5 diagnoses, trauma, substance use, and behavioural health disorders
- Familiarity with crisis intervention models and care levels
- Knowledge of safety planning and referral protocols
- Accurate and timely completion of intake forms, risk assessments, and case notes
- Collaboration and teamwork
- Knowledge of relevant Child Protection legislations
Certification
- Australian Counselling Association Membership. #82137 Level 2. Ability to apply for level 3.
- Working with Children Check
- Police Check
- First Aid
- NDIS Workers Check
Timeline
In-Shift Support Lead
SANE Australia
06.2025 - Current
Clinical Counsellor/Lead
New Vision Psychology
10.2022 - 05.2025
Counsellor
We Lysn
07.2021 - 07.2023
Social Worker
DCJ
07.2021 - 10.2022
Telephone Crisis Supporter
Lifeline
03.2020 - 07.2021
Counsellor Trainee
Embrace the Moment Psychology
02.2019 - 02.2020
Honours - Applied Psychology
The University of New England
Bachelor of Science - Applied Psychology & Counselling
The University of Notre Dame
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