Claire Van Dyk
Sunbury,Victoria
Summary
Driven Property Management professional with a proven track record within many areas of Real Estate, adept in Payment Collection and excelling in customer service. Spearheaded maintenance projects and improved renter satisfaction, showcasing exceptional oral communication and business development skills; presenting a high level of qualifications with proven success in improving operations and solving problems. Highly proficient in building lasting relationships and ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Property Manager
Woodards Real Estate
04.2021 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with rental provider and renter statements
- Monitored progress maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential renters by organizing regular maintenance, major repairs, and improvement projects.
- Maintained rental agreements and renewal documents.
- Handled renter complaints promptly and appropriately, calling in appropriate trades, and other support services.
- Introduced prospective renters to properties that meet their requirements performed tours of premises.
Leasing Manager
Brad Teal/Woodards
10.2020 - 04.2021
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Worked with client managers to maintain market readiness and facilitate smooth transitions.
- Responded to messages and enquiries from prospective applicants and used well-developed active listening and open-ended questioning skills to promote resolution.
- Monitored performance of individual leasing agents and coached on successful strategies.
Inspection Manager
Brad Teal/Woodards
07.2019 - 09.2020
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Conducted timely and fully detailed reports for the rental provider to provide the most accurate representation of the residence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Agents Representative - Real Estate/Property Services
LinkLearn
Melbourne, VIC07.2017
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Maintenance knowledge
- Administrative Support
- Property Management Expertise
- Business Development
Accomplishments
Recipient of Property Manager of the Year and Employee of the Year 2023.
Timeline
Property Manager
Woodards Real Estate
04.2021 - Current
Leasing Manager
Brad Teal/Woodards
10.2020 - 04.2021
Inspection Manager
Brad Teal/Woodards
07.2019 - 09.2020
Agents Representative - Real Estate/Property Services
LinkLearn
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